OT: Helpdesk/Call tracking software

[Philip Hallstrom]

Never used it, but RT always seems to get good praise...

http://www.bestpractical.com/rt/

On Thu, 21 Jul 2005, Cezar Fistik wrote:

> Dear group,
>
> Sorry for OT, but I'm sure someone in this group can help me. I'm
> looking for an open source helpdesk/call tracking application for use
> in an ISP customer support dept. We need something that will allow us
> to register all incomming calls, to assign tasks to different
> admnis/engineers according to customer's problem, to be able to see
> the status of each opened issue and so on. Nothing unusual.
>
> I made a search and found a number of such applications, but there are
> so many...it wouldn't be possible to test all of them. So please just
> tell me what you are using and how would you rate it.
>
> Thank you very much.
> -- 
> Best regards,
> Cezar                          mailto:cezar at arax.md
>
>
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