OT: Helpdesk/Call tracking software (now VERY off topic)
matt at atopia.net
Thu Jul 21 02:42:52 GMT 2005
While I'm here, anyone know something that can integrate with LDAP to
pull customer info? Of course the tickets would be stored in MySQL,
etc.... but a way to search for customers, etc. via ldap would be awesome
Philip Hallstrom wrote:
> Never used it, but RT always seems to get good praise...
> On Thu, 21 Jul 2005, Cezar Fistik wrote:
>> Dear group,
>> Sorry for OT, but I'm sure someone in this group can help me. I'm
>> looking for an open source helpdesk/call tracking application for use
>> in an ISP customer support dept. We need something that will allow us
>> to register all incomming calls, to assign tasks to different
>> admnis/engineers according to customer's problem, to be able to see
>> the status of each opened issue and so on. Nothing unusual.
>> I made a search and found a number of such applications, but there are
>> so many...it wouldn't be possible to test all of them. So please just
>> tell me what you are using and how would you rate it.
>> Thank you very much.
>> Best regards,
>> Cezar mailto:cezar at arax.md
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