OT: Helpdesk/Call tracking software (now VERY off topic)

[Matt Juszczak]

While I'm here, anyone know something that can integrate with LDAP to 
pull customer info? Of course the tickets would be stored in MySQL, 
etc.... but a way to search for customers, etc. via ldap would be awesome

Philip Hallstrom wrote:

> Never used it, but RT always seems to get good praise...
>
> http://www.bestpractical.com/rt/
>
> On Thu, 21 Jul 2005, Cezar Fistik wrote:
>
>> Dear group,
>>
>> Sorry for OT, but I'm sure someone in this group can help me. I'm
>> looking for an open source helpdesk/call tracking application for use
>> in an ISP customer support dept. We need something that will allow us
>> to register all incomming calls, to assign tasks to different
>> admnis/engineers according to customer's problem, to be able to see
>> the status of each opened issue and so on. Nothing unusual.
>>
>> I made a search and found a number of such applications, but there are
>> so many...it wouldn't be possible to test all of them. So please just
>> tell me what you are using and how would you rate it.
>>
>> Thank you very much.
>> -- 
>> Best regards,
>> Cezar mailto:cezar at arax.md
>>
>>
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