A quality operating system

[Chip Camden]

Quoth Chad Perrin on Saturday, 27 August 2011:
> On Sun, Aug 28, 2011 at 05:09:26AM +0200, Polytropon wrote:
> > On Sat, 27 Aug 2011 13:56:16 -0500, Evan Busch wrote:
> > > 
> > > I've never had this problem when the claims have been stated
> > > professionally -- only here.
> > 
> > But the claims HAVEN'T been stated professionally. You didn't bring
> > _one_ example, not for "unprofessional" documentation, not for
> > "professional" documentation. You're missing the basic structure of a
> > professional argumentation, which consists of making a statement or a
> > claim, then offering arguments that backup the claim, and additionally
> > bring examples for those arguments.
> 
> I've decided to provide the "professional" response "Evan" claims to
> crave:
> 
>     Dear Evan,
> 
>     We appreciate your feedback on the quality, scope, and focus of our
>     software and documentation.  We always strive to provide the highest
>     quality products and service to all of our customers, and constantly
>     seek new ways to improve on perfection.  The input of our customers
>     is a key element of our strategy to consistently provide what they
>     need in a timely and responsible fashion.
> 
>     Your ticket number is d3b07384d113edec49eaa6238ad5ff00.  Your case
>     worker is Robert Jones.  Your ticket is:
> 
>     [ ] Pending Action
>     [ ] Open
>     [X] Closed: Complete
> 
>     Your account has been charged $14.99 for successful completion.  Note
>     that this special 25% reduced support pricing will only apply for
>     actions until September 15th.  Take advantage of the discounts now!
> 
>     If you have any further questions, do not hesitate to use the support
>     form on the Website.  Thank you for your business.
> 
> -- 
> Chad Perrin [ original content licensed OWL: http://owl.apotheon.org ]


Perfect, except you didn't charge enough -- and you didn't ask him to
complete a survey.

-- 
.O. | Sterling (Chip) Camden      | http://camdensoftware.com
..O | sterling at camdensoftware.com | http://chipsquips.com
OOO | 2048R/D6DBAF91              | http://chipstips.com
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