Midphase Hosting

Rob Farmer rfarmer at predatorlabs.net
Thu Jun 10 13:15:24 UTC 2010

On Thu, Jun 10, 2010 at 6:09 AM, Jonathan McKeown <j.mckeown at ru.ac.za> wrote:
> On Thursday 10 June 2010 14:51:42 Rob Farmer wrote:
>> On Thu, Jun 10, 2010 at 5:32 AM, Jonathan McKeown <j.mckeown at ru.ac.za>
> wrote:
> [rant about midphase hosting and mpcustomer.com]
>> They posted in a previous thread about this, saying they couldn't
>> unsubscribe under their address, ie. somebody is relaying mail to
>> them. They were told they need to provide headers so postmaster can
>> determine what address is subscribed. They never replied (at least on
>> list). I'm not an expert about such things but I think without their
>> cooperation there's no real way to tell who the relay is.
> So this is a hosting company that has had (assuming everyone else is having
> the same experience as I am, namely one ticket per posting) almost 500 junk
> tickets added to their support queue in the last ten days (476 messages on
> the freebsd-questions archive for June when I checked a moment ago), and
> either can't think of a way to address the issue, or doesn't actually care
> enough to do anything about it, all the while presumably having real support
> requests swamped in the noise?
> I'd be jumping up and down looking for a solution by now (in fact I would have
> been weeks ago - can anyone remember how long this has been happening?).

Agreed - if this was a small non-profit with no technical staff it
might be understandable, but they are supposedly a web host. As
Matthew just mentioned, this is not good advertising for them. Looking
on the bright side - at least you know who *not* to go with for your
next web site.

Rob Farmer

> Jonathan
> (I should probably stress that I am not speaking on behalf of my employer and
> my opinions are entirely my own).
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