hplip setup problems

Wed Mar 26 13:32:32 PDT 2008

On Wed, Mar 26, 2008 at 3:49 PM, Predrag Punosevac <
punosevac at math.arizona.edu> wrote:

> Isaac Mushinsky wrote:
> Obviously the device can not communicate with the kernel. My first hunch
> would be to blame on ugen driver
> of BSD but look at this lines from hp-check that I copied from you
> message.
> You are missing slue of REQUIRED libraries.

Well, hp-check seems broken, so I wouldn't take it all that seriously. It
probably only works on linux. How can it complain of missing libusb and then
proceed to use it?

hplip finds the device correctly, and gets the vendor/product id. The
immediate show stopper is failure to get serial number of the device. Or is
it? it seems to be the only place where a libusb call fails. I am not sure
if it is HP's fault or an hplip/io/hpmud problem, though.

> Are you running CUPS development version.
>
I am running on a standard cups from ports. It was installed as requirement
by KDE or something. Besides, there seems to be no problem with cups itself.

> You are not supposed to do that. You can try to install
> each of the missing libraries by hand and then try hp-setup. Something
> is very WRONG with your installation.
> Even better. If you have a spare machine to for testing. Try one more
> time to install things. Install firstly CUPS and SANE-backends and then
> install HPLIP (nothing else). If you see the same output from hp-check
> try installing
> missing libraries by hand. If after all everything works I would reports
> HPLIP port as broken as the required libraries
> should be installed as dependencies.  On the positive side SANE seems
> see the scanner. Can you scan?
>

Didn't even try to scan yet. It doesn't matter at this point. I have another
(film) scanner that works, though.
hplip printer driver seems to see the printer too, seeing is clearly not the
problem.

>
> Checking output of 'scanimage -L'...
> device `hpaio:/usb/Photosmart_C4200_series?serial=0' is a Hewlett-Packard
> Photosmart_C4200_series all-in-one
>
> found USB scanner (vendor=0x03f0 [HP], product=0x5c11 [Photosmart C4200
> series]) at libusb:/dev/usb3:/dev/ugen0
>
>
>
> Checking for dependency: cups-devel- Common Unix Printing System
> development
> files...
> error: NOT FOUND! This is a REQUIRED/COMPILE TIME ONLY dependency. Please
> make
> sure that this dependency is installed before installing or running HPLIP.
>
>
> Checking for dependency: libcrypto - OpenSSL cryptographic library...
> error: NOT FOUND! This is a REQUIRED dependency. Please make sure that
> this
> dependency is installed before installing or running HPLIP.
>
>
> Checking for dependency: libjpeg - JPEG library...
> error: NOT FOUND! This is a REQUIRED dependency. Please make sure that
> this
> dependency is installed before installing or running HPLIP.
>
> Checking for dependency: libnetsnmp-devel - SNMP networking library
> development files...
> error: NOT FOUND! This is a REQUIRED dependency. Please make sure that
> this
> dependency is installed before installing or running HPLIP.
>
> Checking for dependency: libpthread - POSIX threads library...
> error: NOT FOUND! This is a REQUIRED dependency. Please make sure that
> this
>
> Checking for dependency: libusb - USB library...
> error: NOT FOUND! This is a REQUIRED dependency. Please make sure that
> this
> dependency is installed before installing or running HPLIP.
>
> Checking for dependency: make - GNU make utility to maintain groups of
> programs...
> error: NOT FOUND! This is a REQUIRED/COMPILE TIME ONLY dependency. Please
> make
> sure that this dependency is installed before installing or running HPLIP.
> dependency is installed before installing or running HPLIP.
>
>  Checking for dependency: python-devel - Python development files...
> error: NOT FOUND! This is a REQUIRED/COMPILE TIME ONLY dependency. Please
> make
> sure that this dependency is installed before installing or running HPLIP.
>
>
>
>
>
>
> > On Wednesday 26 March 2008 04:29:45 you wrote:
> >
> >> Isaac Mushinsky wrote:
> >>
> >>> On Wednesday 26 March 2008 02:49:52 you wrote:
> >>>
> >>>> fOn Wed, 26 Mar 2008, Isaac Mushinsky wrote:
> >>>>
> >>>>> I am close to assasinating my HP Photosmart C4280 in frustration.
> >>>>>
> >>>>> 1. This is an all-in-one device. (I did not try the scanner setup
> yet)
> >>>>> 2. ulpt, umass, uscanner modules are not in kernel and not
> kld-loaded.
> >>>>>
> >>>> So far as I can determine, there is no reason to avoid uscanner in
> >>>> the kernel --- uscanner does not/should not grab the scanner function
> >>>> of your all-in-one.  It should then be possible to attach your single
> >>>> function scanner with sane --- although it is sensible to get hplip
> up
> >>>> without that complication first.
> >>>>
> >>>>
> >>>>> 3. Machine is FreeBSD 7-stable/amd64.
> >>>>> 4. hplip is 2.8.2
> >>>>>
> >>>>> $ usbdevs
> >>>>> addr 1: UHCI root hub, Intel
> >>>>> addr 1: UHCI root hub, Intel
> >>>>> addr 1: UHCI root hub, Intel
> >>>>> addr 1: EHCI root hub, Intel
> >>>>> addr 2: Photosmart C4200 series, HP
> >>>>> addr 1: UHCI root hub, Intel
> >>>>> addr 1: UHCI root hub, Intel
> >>>>> addr 1: UHCI root hub, Intel
> >>>>> addr 1: EHCI root hub, Intel
> >>>>>
> >>>>> There is a ppd file for these series with the hplip distribution.
> >>>>>
> >>>>> hpssd, cups started in the order needed. hp-setup detects the
> printer,
> >>>>> and then says 'Unable to create queue'. CUPS web interface actually
> >>>>> adds the printer, but then cannot print test page to it. cups user
> runs
> >>>>> hpssd (I tried root too).
> >>>>>
> >>>>> /var/log/messages has:
> >>>>> Mar 25 23:57:56 omsk python: io/hpmud/musb.c 135: unable
> >>>>> get_string_descriptor -5: Input/output error Mar 25 23:57:56 omsk
> >>>>> python: io/hpmud/musb.c 1951: invalid serial id string ret=-5
> >>>>>
> >>>>> Here is all relevant output:
> >>>>> http://omsk.mushinsky.net/hplip-trouble
> >>>>>
> >>>> A lot of stuff advertised here doesn't seem to be visible/existent to
> >>>> lynx.
> >>>>
> >>>> devfd.rules looks right
> >>>> check group --- have you added whoever is using the printer to group
> >>>> cups (at least root and/or toor to print the test page)?
> >>>>
> >>> yes
> >>>
> >>>
> >>>> since you say you cannot print the test page, I assume you ran
> hp-setup
> >>>> from a gui and can get into cups admin afterwards --- have you set
> the
> >>>> printer you defined in hp-setup as the default printer in cups admin?
> >>>>
> >>>> Is the printer ready (accepting jobs) according to cups admin?
> >>>>
> >>> yes, cups thinks the printer is up and  'ready', and accepts jobs for
> it.
> >>>
> >>>
> >>>> if your failed test pages are showing up in the job queue, it may be
> >>>> desirable to kill some of them in case you do something that does
> make
> >>>> it work.
> >>>>
> >>>>
> >>>>> Any help is appreciated. Thanks.
> >>>>>
> >>>> That's all I can think of off the top of my head.
> >>>>
> >>> I think the trouble is somewhere in usb or libusb:
> >>> hp:/usb/Photosmart_C4200_series?serial=0 does not look right. The
> libusb
> >>> exception seems to occur while trying to obtain the 'serial number'.
> >>> Whatever that means -- is the device expected to provide it?
> >>>
> >> My understanding is that you didn't succeed to print from that printer.
> >> You have to get printing function first
> >> before you can get scanning.
> >> It is easily to use your device as only printer if you live ulpt driver
> >> inside the kernel but ugen driver is used to communicate and give you
> >> information as the ink level for instance. If you live ulpt driver you
> >> will not be able to scan
> >> libusb is used to communicate with the scanner. That is one of two ways
> >> that scanners talk to kernel.
> >>
> >>
> >> Could you give me the output of
> >>
> >>
> > All of these things I posted on http://omsk.mushinsky.net/hplip-trouble
> >
> >> # /usr/local/libexec/cups/backend/hp  (make sure you have the right
> path
> >> this is mine on OpenBSD 4.3 current)
> >>
> > You already saw that: doesn't hp-setup call it? Added it to exhibit page
> too:
> >
> > $  /usr/local/libexec/cups/backend/hp
> > usb_set_debug: Setting debugging level to 4 (on)
> > usb_os_find_busses: Found /dev/usb0
> > usb_os_find_busses: Found /dev/usb1
> > usb_os_find_busses: Found /dev/usb2
> > usb_os_find_busses: Found /dev/usb3
> > usb_os_find_busses: Found /dev/usb4
> > usb_os_find_busses: Found /dev/usb5
> > usb_os_find_busses: Found /dev/usb6
> > usb_os_find_busses: Found /dev/usb7
> > usb_os_find_devices: Found /dev/ugen0 on /dev/usb3
> > usb_control_msg: 128 6 512 0 0x7fffffff8600 8 1000
> > usb_control_msg: 128 6 512 0 0x802213080 124 1000
> > usb_control_msg: 128 6 770 1033 0x7fffffff8570 255 5000
> > usb_control_msg: 128 6 771 1033 0x7fffffff8570 255 5000
> > USB error: error sending control message: Input/output error
> > direct hp:/usb/Photosmart_C4200_series?serial=0 "HP Photosmart C4200
> > series" "HP Photosmart C4200 series USB 0 HPLIP" "MFG:HP;MDL:Photosmart
> C4200
> > series;CLS:PRINTER;DES:Photosmart C4200 series;SN:;"
> > You have new mail in /var/mail/root
> >
> >
> >> If you get something like
> >> direct hp "Unknown" HP printer (*HPLIP*)"
> >>
> >> means that ugen driver cannot get VedorName and Product ID
> >>
> >>  Give me also outputs of
> >>
> >> #hp-info
> >>
> >>
> > ~> hp-info
> >
> > HP Linux Imaging and Printing System (ver. 2.8.2)
> > Device Information Utility ver. 3.4
> >
> > Copyright (c) 2001-7 Hewlett-Packard Development Company, LP
> > This software comes with ABSOLUTELY NO WARRANTY.
> > This is free software, and you are welcome to distribute it
> > under certain conditions. See COPYING file for more details.
> >
> > Using device: hp:/usb/Photosmart_C4200_series?serial=0
> >
> > hp:/usb/Photosmart_C4200_series?serial=0
> >
> > error: Unable to communicate with device (code=12):
> > hp:/usb/Photosmart_C4200_series?serial=0
> > error: Error opening device (Device not found). Exiting.
> >
> >
> >> and
> >>
> >> #hp-check -t
> >>
> >
> > HP Linux Imaging and Printing System (ver. 2.8.2)
> > Dependency/Version Check Utility ver. 13.0
> >
> > Copyright (c) 2001-7 Hewlett-Packard Development Company, LP
> > This software comes with ABSOLUTELY NO WARRANTY.
> > This is free software, and you are welcome to distribute it
> > under certain conditions. See COPYING file for more details.
> >
> > Note: hp-check can be run in three modes:
> > 1. Compile-time check mode (-c or --compile): Use this mode before
> compiling
> > the HPLIP supplied tarball (.tar.gz or .run) to determine if the proper
> > dependencies are
> > installed to successfully compile HPLIP.
> > 2. Run-time check mode (-r or --run): Use this mode to determine if a
> distro
> > supplied package (.deb, .rpm, etc) or an already built HPLIP supplied
> tarball
> > has the proper
> > dependencies installed to successfully run.
> > 3. Both compile- and run-time check mode (-b or --both) (Default): This
> mode
> > will check both of the above cases (both compile- and run-time
> dependencies).
> >
> > Saving output in log file: hp-check.log
> >
> > Initializing. Please wait...
> > warning: Invalid ppd_dir value: None
> >
> > ---------------
> > | SYSTEM INFO |
> > ---------------
> >
> > Basic system information:
> > FreeBSD omsk.mushinsky.net 7.0-STABLE FreeBSD 7.0-STABLE #5: Mon Mar 17
> > 22:20:23 EDT 2008     root at tomsk.mushinsky.net
> :/usr/obj/usr/src/sys/K20080316
> > amd64
> >
> > Distribution:
> > unknown 0.0
> >
> > HPOJ running?
> > No, HPOJ is not running (OK).
> >
> > Checking Python version...
> > OK, version 2.5.2 installed
> >
> > Checking PyQt version...
> > OK, version 3.17 installed.
> >
> > Checking SIP version...
> > OK, Version 4.7.4 installed
> >
> > Checking for CUPS...
> > Status: scheduler is running
> > Version: 1.3.6
> >
> >
> > ------------------------------------
> > | COMPILE AND RUNTIME DEPENDENCIES |
> > ------------------------------------
> >
> > note: To check for compile-time only dependencies, re-run hp-check with
> the -c
> > parameter (ie, hp-check -c).
> > note: To check for run-time only dependencies, re-run hp-check with the
> -r
> > parameter (ie, hp-check -r).
> >
> > Checking for dependency: cups - Common Unix Printing System...
> > OK, found.
> >
> > Checking for dependency: cups-ddk - CUPS driver development kit...
> > warning: NOT FOUND! This is an OPTIONAL/RUNTIME ONLY dependency. Some
> HPLIP
> > functionality may not function properly.
> >
> > Checking for dependency: cups-devel- Common Unix Printing System
> development
> > files...
> > error: NOT FOUND! This is a REQUIRED/COMPILE TIME ONLY dependency.
> Please make
> > sure that this dependency is installed before installing or running
> HPLIP.
> >
> > Checking for dependency: gcc - GNU Project C and C++ Compiler...
> > OK, found.
> >
> > Checking for dependency: GhostScript - PostScript and PDF language
> interpreter
> > and previewer...
> > OK, found.
> >
> > Checking for dependency: libcrypto - OpenSSL cryptographic library...
> > error: NOT FOUND! This is a REQUIRED dependency. Please make sure that
> this
> > dependency is installed before installing or running HPLIP.
> >
> > Checking for dependency: libjpeg - JPEG library...
> > error: NOT FOUND! This is a REQUIRED dependency. Please make sure that
> this
> > dependency is installed before installing or running HPLIP.
> >
> > Checking for dependency: libnetsnmp-devel - SNMP networking library
> > development files...
> > error: NOT FOUND! This is a REQUIRED dependency. Please make sure that
> this
> > dependency is installed before installing or running HPLIP.
> >
> > Checking for dependency: libpthread - POSIX threads library...
> > error: NOT FOUND! This is a REQUIRED dependency. Please make sure that
> this
> > dependency is installed before installing or running HPLIP.
> >
> > Checking for dependency: libtool - Library building support services...
> > OK, found.
> >
> > Checking for dependency: libusb - USB library...
> > error: NOT FOUND! This is a REQUIRED dependency. Please make sure that
> this
> > dependency is installed before installing or running HPLIP.
> >
> > Checking for dependency: make - GNU make utility to maintain groups of
> > programs...
> > error: NOT FOUND! This is a REQUIRED/COMPILE TIME ONLY dependency.
> Please make
> > sure that this dependency is installed before installing or running
> HPLIP.
> >
> > Checking for dependency: PIL - Python Imaging Library (required for
> > commandline scanning with hp-scan)...
> > warning: NOT FOUND! This is an OPTIONAL/RUNTIME ONLY dependency. Some
> HPLIP
> > functionality may not function properly.
> >
> > Checking for dependency: ppdev - Parallel port support kernel module....
> > error: NOT FOUND! This is a REQUIRED/RUNTIME ONLY dependency. Please
> make sure
> > that this dependency is installed before installing or running HPLIP.
> >
> > Checking for dependency: PyQt - Qt interface for Python...
> > OK, found.
> >
> > Checking for dependency: python-devel - Python development files...
> > error: NOT FOUND! This is a REQUIRED/COMPILE TIME ONLY dependency.
> Please make
> > sure that this dependency is installed before installing or running
> HPLIP.
> >
> > Checking for dependency: Python 2.3 or greater - Required for fax
> > functionality...
> > OK, found.
> >
> > Checking for dependency: Python 2.2 or greater - Python programming
> > language...
> > OK, found.
> >
> > Checking for dependency: Reportlab - PDF library for Python...
> > OK, found.
> >
> > Checking for dependency: SANE - Scanning library...
> > error: NOT FOUND! This is a REQUIRED/RUNTIME ONLY dependency. Please
> make sure
> > that this dependency is installed before installing or running HPLIP.
> >
> > Checking for dependency: SANE - Scanning library development files...
> > error: NOT FOUND! This is a REQUIRED/COMPILE TIME ONLY dependency.
> Please make
> > sure that this dependency is installed before installing or running
> HPLIP.
> >
> > Checking for dependency: scanimage - Shell scanning program...
> > OK, found.
> >
> > Checking for dependency: xsane - Graphical scanner frontend for SANE...
> > OK, found.
> >
> >
> > ----------------------
> > | HPLIP INSTALLATION |
> > ----------------------
> >
> >
> > Currently installed HPLIP version...
> > HPLIP 2.8.2 currently installed in '/usr/local/share/hplip'.
> >
> > Current contents of '/usr/local/etc/hp/hplip.conf' file:
> > # hplip.conf.  Generated from hplip.conf.in by configure.
> >
> > [hpssd]
> > # Note: hpssd does not support dynamic ports
> > # Port 2207 is the IANA assigned port for hpssd
> > port=2207
> >
> > [hplip]
> > version=2.8.2
> >
> > [dirs]
> > home=/usr/local/share/hplip
> > run=/var/run
> > ppd=/usr/local/share/ppd/HP
> > ppdbase=/usr/local/share/ppd
> > doc=/usr/local/share/doc/hplip-2.8.2
> > icon=/usr/local/share/applications
> > cupsbackend=/usr/local/libexec/cups/backend
> > cupsfilter=/usr/local/libexec/cups/filter
> > drv=/usr/local/libexec/cups/driver
> >
> > # Following values are determined at configure time and cannot be
> changed.
> > [configure]
> > network-build=yes
> > pp-build=no
> > gui-build=yes
> > scanner-build=yes
> > fax-build=yes
> > cups11-build=no
> > doc-build=yes
> > shadow-build=no
> > foomatic-drv-install=yes
> > foomatic-ppd-install=yes
> > foomatic-rip-hplip-install=yes
> > internal-tag=2.8.2.10
> >
> >
> > --------------------------
> > | DISCOVERED USB DEVICES |
> > --------------------------
> >
> >   Device URI                                Model
> >   ----------------------------------------
>  ----------------------------------
> >   hp:/usb/Photosmart_C4200_series?serial=0  HP Photosmart C4200 series
> >
> > ---------------------------------
> > | INSTALLED CUPS PRINTER QUEUES |
> > ---------------------------------
> >
> >
> > Photosmart_C4200
> > ----------------
> > Type: Printer
> > Installed in HPLIP?: Yes, using the hp: CUPS backend.
> > Device URI: hp:/usb/Photosmart_C4200_series?serial=0
> > error: Unable to communicate with device (code=12):
> > hp:/usb/Photosmart_C4200_series?serial=0
> > error: Device not found
> >
> >
> > ----------------------
> > | SANE CONFIGURATION |
> > ----------------------
> >
> > 'hpaio' in '/usr/local/etc/sane.d/dll.conf'...
> > OK, found. SANE backend 'hpaio' is properly set up.
> >
> > Checking output of 'scanimage -L'...
> > device `hpaio:/usb/Photosmart_C4200_series?serial=0' is a
> Hewlett-Packard
> > Photosmart_C4200_series all-in-one
> >
> >
> > ---------------------
> > | PYTHON EXTENSIONS |
> > ---------------------
> >
> > Checking 'cupsext' CUPS extension...
> > OK, found.
> >
> > Checking 'pcardext' Photocard extension...
> > OK, found.
> >
> > Checking 'hpmudext' I/O extension...
> > OK, found.
> >
> > Checking 'scanext' SANE scanning extension...
> > OK, found.
> >
> >
> > -----------------
> > | USB I/O SETUP |
> > -----------------
> >
> >
> > -----------
> > | SUMMARY |
> > -----------
> >
> > error: 14 errors and/or warnings.
> >
> > Please refer to the installation instructions at:
> > http://hplip.sourceforge.net/install/index.html
> >
> >
> >> Out of curiosity what is the output of
> >>
> >> #sane-find-scanner
> >>
> > I did not setup anything yet. But it can see the scanner:
> > ~> sane-find-scanner
> >
> >   # sane-find-scanner will now attempt to detect your scanner. If the
> >   # result is different from what you expected, first make sure your
> >   # scanner is powered up and properly connected to your computer.
> >
> >   # No SCSI scanners found. If you expected something different, make
> sure
> > that
> >   # you have loaded a kernel SCSI driver for your SCSI adapter.
> >
> > found USB scanner (vendor=0x03f0 [HP], product=0x5c11 [Photosmart C4200
> > series]) at libusb:/dev/usb3:/dev/ugen0
> >   # Your USB scanner was (probably) detected. It may or may not be
> supported
> > by
> >   # SANE. Try scanimage -L and read the backend's manpage.
> >
> >   # Not checking for parallel port scanners.
> >
> >   # Most Scanners connected to the parallel port or other proprietary
> ports
> >   # can't be detected by this program.
> > ~
> >
>

Could it be that the missing serial number is just HP's fault, and I should
patch libusb to return a random fake one?