OT: Helpdesk/Call tracking software

[Garrett Cooper]

Please bottom post next time.

Philip Hallstrom wrote:

> Never used it, but RT always seems to get good praise...
>
> http://www.bestpractical.com/rt/
>
> On Thu, 21 Jul 2005, Cezar Fistik wrote:
>
>> Dear group,
>>
>> Sorry for OT, but I'm sure someone in this group can help me. I'm
>> looking for an open source helpdesk/call tracking application for use
>> in an ISP customer support dept. We need something that will allow us
>> to register all incomming calls, to assign tasks to different
>> admnis/engineers according to customer's problem, to be able to see
>> the status of each opened issue and so on. Nothing unusual.
>>
>> I made a search and found a number of such applications, but there are
>> so many...it wouldn't be possible to test all of them. So please just
>> tell me what you are using and how would you rate it.
>>
>> Thank you very much.
>> -- 
>> Best regards,
>> Cezar                          mailto:cezar at arax.md
>

Try WREQ <http://www.math.duke.edu/~yu/wreq/>. It's a really nice web 
interface that has everything that you're looking for I think.
I use it at my work and it's free, so yeah...
-Garrett