OT: Helpdesk/Call tracking software
hornetmadness at gmail.com
Thu Jul 21 00:10:03 GMT 2005
On 7/20/05, Cezar Fistik <cezar at arax.md> wrote:
> Dear group,
> Sorry for OT, but I'm sure someone in this group can help me. I'm
> looking for an open source helpdesk/call tracking application for use
> in an ISP customer support dept. We need something that will allow us
> to register all incomming calls, to assign tasks to different
> admnis/engineers according to customer's problem, to be able to see
> the status of each opened issue and so on. Nothing unusual.
> I made a search and found a number of such applications, but there are
> so many...it wouldn't be possible to test all of them. So please just
> tell me what you are using and how would you rate it.
> Thank you very much.
> Best regards,
> Cezar mailto:cezar at arax.md
Is a great OSS helpdesk software.
I have installed it for the many IT orgs I have worked with/in.
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