recommended trouble ticketing system

[Pat Maddox]

My favorite one is Kayako eSupport - www.kayako.com
Another popular one is Cerberus HelpDesk - www.cerberusweb.com


On Wed, 23 Feb 2005 01:16:15 -0800 (PST), Mark Jayson Alvarez
<jay2xra at yahoo.com> wrote:
> Hi,
>   I'm looking for a software that we can use for
> trouble ticketing system. We are using Open Ticket
> Request System(OTRS) before but my superiors, told me
> that I can search for another better software for this
> purpose. Can you suggest me some of the trouble
> ticketing systems you have used before aside from OTRS
> and if there's any problem you have encountered using
> it or its advantages over OTRS. I did a quick search
> on google and freebsd ports and found Request
> Tracker(RT), also Trouble Ticket System from
> Freshmeat, and lastly WebTTS, but I'm having a hard
> time deciding which one to use. Suggestions are very
> much welcome.
> 
> Thanks!
> 
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