Thank you for emailing AOL

[CuteStocky at aol.com]

I don't know whether or not this will reach anyone at AOL who cares about 
quality of service, but foer a long time now I have been unhappy with AOL, which 
to me is like a ponderous pachaderm that even the most basic functions are 
ill-performed. For example, usually aol cannot even list mail, much less open it. 
One sits for minute upon minute looking at the hourglass icon.

Recently I bought a Dell computer that already had 9.0 on it. I began using 
9.0 and find it so horrible that I called to complain and to ask if 8.0 disc 
could be sent to me. After going thru operator after operator I finally was 
connected to the person from whom I could order 8.0. I was promised it would be 
delivered in about 4 days. That was two weeks ago. NO 8.0. I would try again but 
will be giving up aol soon, so it doesn't matter. But I thought it was very 
interesting that with each operator I spoke with NONE bothered to even ask me 
WHY I didn't like 9.0!!!!!!!!!!!!!!!!!!!!!

As a service-provider, AOL is the worst!!

Fred Benton
VP and Treasurer
NC Consumer Council