HP Support Fun

[Michael Hernandez]

On Nov 16, 2006, at 10:36 AM, Ion-Mihai IOnut Tetcu wrote:

> On Thu, 16 Nov 2006 12:47:40 +0100
> "Martin Tournoij" <carpetsmoker at gmail.com> wrote:
>
>> Yeah, helpdesks can be really funny.
>> A few weeks ago a friend of me messed up his internet/voip  
>> connection,
>> he messed up some settings in his modem.
>>
>> So I reset the modem to defaults, and internet worked again, but voip
>> didn't, I needed a proxy server, SIP ect.
>> He's got a pretty bad ISP, got it from some door to door salesman
>> (pretty stupid if you ask me...)
>> No information what-so-ever on the site, so I phoned the helpdesk,  
>> got
>> a nice girl to, and asked for the information I needed.
>> Five minutes later she got back to me and told me some number, I  
>> asked
>> what it was and she replied: "I have no idea, but this is what I'm
>> seeing on my screen right now"
>> Just great :/
>
> Appreciate the fact that she was being honest with you and not trying
> to convince you your equipment was at fault or your shoes or  
> whatever :)


Honesty is important for sure... a bit of "common sense" is great  
too. Time and again I am reminded that "common sense" is very far  
from being common! You'd be surprised how many people don't even know  
what color their shirt is if you ask them and tell them they can't  
look. Try it! haha