OT: Helpdesk/Call tracking software

[Justin R. Pessa]

On Wednesday 20 July 2005 06:11 pm, Cezar Fistik wrote:
> Dear group,
>
> Sorry for OT, but I'm sure someone in this group can help me. I'm
> looking for an open source helpdesk/call tracking application for use
> in an ISP customer support dept. We need something that will allow us
> to register all incomming calls, to assign tasks to different
> admnis/engineers according to customer's problem, to be able to see
> the status of each opened issue and so on. Nothing unusual.

A product I implemented for a company is called osTicket. It's completely open 
sourced and uses MySQL. I'm not sure if it's designed to track phone calls bu 
I don't see why not... but it's primary focus is as a web based ticket 
system. See http://www.osticket.com for more details. 
>
> I made a search and found a number of such applications, but there are
> so many...it wouldn't be possible to test all of them. So please just
> tell me what you are using and how would you rate it.

There's a lot of crap out there -- make sure you find something that's secure 
and _actively_ supported but it's developers. 

>
> Thank you very much.

Best of luck,

- Justin