OT: Helpdesk/Call tracking software

[Hornet]

On 7/20/05, Cezar Fistik <cezar at arax.md> wrote:
> Dear group,
> 
> Sorry for OT, but I'm sure someone in this group can help me. I'm
> looking for an open source helpdesk/call tracking application for use
> in an ISP customer support dept. We need something that will allow us
> to register all incomming calls, to assign tasks to different
> admnis/engineers according to customer's problem, to be able to see
> the status of each opened issue and so on. Nothing unusual.
> 
> I made a search and found a number of such applications, but there are
> so many...it wouldn't be possible to test all of them. So please just
> tell me what you are using and how would you rate it.
> 
> Thank you very much.
> --
> Best regards,
> Cezar                          mailto:cezar at arax.md
> 

http://otrs.org/
Is a great OSS helpdesk software.
I have installed it for the many IT orgs I have worked with/in.