recommended trouble ticketing system

[Eric F Crist]

On Feb 23, 2005, at 3:16 AM, Mark Jayson Alvarez wrote:

> Hi,
>   I'm looking for a software that we can use for
> trouble ticketing system. We are using Open Ticket
> Request System(OTRS) before but my superiors, told me
> that I can search for another better software for this
> purpose. Can you suggest me some of the trouble
> ticketing systems you have used before aside from OTRS
> and if there's any problem you have encountered using
> it or its advantages over OTRS. I did a quick search
> on google and freebsd ports and found Request
> Tracker(RT), also Trouble Ticket System from
> Freshmeat, and lastly WebTTS, but I'm having a hard
> time deciding which one to use. Suggestions are very
> much welcome.
>
> Thanks!

I strongly recommend eGroupware, available in ports 
(/usr/ports/deskutils/egroupware).  It does a lot more than TTS, but we 
use it for a few clients and they love it.

HTH
_______________________________________________________
Eric F Crist                  "I am so smart, S.M.R.T!"
Secure Computing Networks              -Homer J Simpson