Billing System

[Customer Service]

We tried Billmax and had nothing but problems and zero help from technical
support. Stay away from this one unless you have an in-house SQL expert
programmer for backend provisioning and never need support from the
developer. Yes they offered installation support for 1000's of dollars but
would not show us a working model and would not guarantee that the product
would actually work on our servers.

Also, stay clear of FREESIDE, the developer named IVAN who basically stole
our $100.00 setup fee refused to refund our money when we discovered the
program did not do what he claimed it would do. We filed a BBB complaint.

OPTIGOLD ISP from digitalpoint solutions was the answer for us.
http://www.optigold.com

After much searching, we FINALLY found a billing program that does what we
need it to do and is reasonably priced. Here are the main features and
comparison with other products:
http://www.digitalpoint.com/products/isp/compare.html


Backend provisioning is a snap using SSH, https ,etc. This products actually
comes with a printed manual. Server setup and import of our existing records
took less than a day. Except for a few technical issues, the product has
performed flawlessly for 2+ years and updates are free. They offer free tech
support for the 1st 60 days and you can extend this with a support contract
although we have found all the answers through the support forum. 

For a turnkey reasonably priced billing system OPTIGOLD is the way to. 
To support 10-100 thousand users and if your budget allows, the RODOPI and
PLATYPUS products have had good reviews.

http://www.rodopi.com/index.php?page=20201

http://www.boardtown.com/platypus/

Good Luck in your search!


> -----Original Message-----
> From: owner-freebsd-isp at freebsd.org [mailto:owner-freebsd-isp at freebsd.org]
> On Behalf Of Scott Lambert
> Sent: Monday, December 08, 2003 6:26 PM
> To: freebsd-isp at freebsd.org
> Subject: Re: Billing System
> 
> On Mon, Dec 08, 2003 at 02:04:56PM -1000, George Fontaine wrote:
> > I highly recommend you stay away from Billmax.  They ripped me off for
> > $10,000 and never delivered a working accounting system.  They made also
> > sorts of promises that they would convert our existing system
> (quickbooks)
> > and never delivered.  That was over 3 years ago.
> 
> And I had nothing but good experiences.
> 
@freebsd.org"