Fwd: Regarding your case number 10724899 [ ref:_00D00hhzl._5004V11emZL:ref ]

David Christensen dpchrist at holgerdanske.com
Thu Nov 12 00:21:21 UTC 2020

debian-user & freebsd-questions:

Follow-up from Seagate regarding my previous thread.


-------- Forwarded Message --------
Subject: Regarding your case number 10724899    [ 
ref:_00D00hhzl._5004V11emZL:ref ]
Date: Mon, 9 Nov 2020 20:05:19 +0000 (GMT)
From: discsupport at seagate.com <discsupport at seagate.com>
To: dpchrist at holgerdanske.com <dpchrist at holgerdanske.com>

Hello David Christensen,

Thank you for your email response. We apologize for the delay in our 
response; we have had staffing cuts due to the pandemic.

We tried to contact you by phone xxxxxxxxxx, but were unable to reach 
you. We understand that you are requesting a binary image of Seagate 
SeaTools Bootable available. We regret this, but it is not possible for 
us to generate this, the tools we have certain features and some things 
are out of our reach.

But we want to help you and understand your needs, if you are trying to 
test the drive, then we need to know the reason or the issue that 
presented the drive:

Could you tell us if the disk has any fault?
I already try to use it in another device or use another SATA cable?
This drive serial number 6VV842DN is designed to be used in DVR devices 
for video recordings, are you using it for this end?
Can access the data in the drive?
I have reviewed serial # 6VV842DN and it appears the warranty coverage 
has expired since 02/22/2014. Are you able to attach a copy of the 
purchase receipt? This would allow us to also explore other options that 
could be beneficial to you.

We look forward to receiving your response with the aforementioned 
details, or contact us at xxxxxxxxxx. We will be happy to help you from 
8:00 AM to 6:00 PM Central time, Monday – Friday. We thank you for your 
continued trust in our products and services and hope you have a 
wonderful day!


Seagate Support


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