OT: Dealing with a hosting company with it's head up it's rear end

Olivier Olivier.Nicole at cs.ait.ac.th
Fri Aug 14 07:43:14 UTC 2020


I am jumping a bit late in the conversation but if the problem is mainly
a communication between your 3 VM, can't they provide a vitual switch.
have a second virtual NIC on your VMs connected to that virtual switch
and used for all your internal communications.

Given their lack of help, the sanest solution is to get out of there as
soon as possible. While there is a 3 years contract, they were providing
a service and they changed something so that service is not provided

Even if you were using some "unsupported features", it was working and
they broke it. So obviously they are failing their side of the contract.
(unless you signed despite they informed you beforehand that it was
unsupported and could be blocked anytime).

You mentionned that your application is something medical, you could
document the fact that what they did is breaking the regulations about
medical confidentiality and since they cannot provide that, it is a case
of "force majeure" that you must leave.

A side question, who is chose that hosting company? You or your client?



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