OT: Dealing with a hosting company with it's head up it's rear end

Aryeh Friedman aryeh.friedman at gmail.com
Thu Aug 13 20:15:18 UTC 2020

On Thu, Aug 13, 2020 at 3:10 PM Steve O'Hara-Smith <steve at sohara.org> wrote:

> On Thu, 13 Aug 2020 14:56:43 -0400
> Aryeh Friedman <aryeh.friedman at gmail.com> wrote:
> > The hosting company for one of our clients sent the following reply to
> > us/them when we asked them to setup end user accounts on a dedicated
> > Windows Server, FreeBSD box and CentOS box (all VM's on the same physical
> > machine with no other VM's on the physical machine) and being told we
> > needed scriptable access (not web based non-scriptable) to the windows
> > desktop and shell accounts (including the ability to sudo) and they
> agreed
> > to provide it:
>         Do you have it in writing that they agreed to provide the access
> you require. If so you have a club your lawyer can beat their lawyer over
> the head with otherwise you're probably screwed.

Already tried and they said such services were "third party" and
specifically forbidden by the contract as being "unsupportable".   The
client's attorney said the client would lose in court since any third party
service is disallowed by the contract.

Aryeh M. Friedman, Lead Developer, http://www.PetiteCloud.org

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