Having trouble printing to my HP OJ Pro 8600 all-in-one
Patrick Mahan
mahan at mahan.org
Sat Nov 26 03:24:16 UTC 2016
On 11/25/16 6:40 PM, Gary Aitken wrote:
> On 11/25/16 16:46, Patrick Mahan wrote:
>> On 11/23/16 8:50 PM, Gary Aitken wrote:
>>> On 11/22/16 21:22, Patrick Mahan wrote:
>>>> All,
>>>>
>>>> System info:
>>>>
>>>> CPU: Intel I7 w/8 cpus @ 3.20 GHz
>>>> MEM: 12 Gbytes
>>>> HDD: 1 TB Seagate Barracuda (FreeBSD is on a 500G partition)
>>>> OS: FreeBSD 9.3-RELEASE-p21
>>>>
>>>> I just update my binary packages (after much much pain) since they were
>>>> so out of date. One of the items that seemed to drastically was CUPS.
>>>> I had CUPS-2.0.1 and now have CUPS-2.2.1, but it seems I have lost all
>>>> printing ability. I re-installed all available cups packages (except client,
>>>> can't see where that exists) along with gutenprint and hplip. I see on
>>>> the ports page that there a secondary package called hplip-plugins but
>>>> pkg will not install it as it says it cannot find any package matching
>>>> that name.
>>>>
>>>> Cups sees the printer, it seems up, but when I attempt to print a test
>>>> page, I get the following error:
>>>>
>>>> Unable to print test page:
>>>>
>>>> Unsupported format "text/plain".
>>>>
>>>> Looking in /usr/local/etc/cups and I don't see any definition for
>>>> "text/plain". Also, the cups filter in the .ppd for the printer
>>>> is set to "application/vnd.cups-raster 0 hpcups", but I can find
>>>> no definition of vnd.cups-raster nor hpcups.
>>>>
>>>> Tried googling and most of the solutions are targeted for Linux
>>>> platforms and are packages that I no longer see in the ports tree.
>>>>
>>>> Any pointers, suggestions, how to's are appreciated. This has been
>>>> the main print server in my office and a couple of colleagues with
>>>> Apple devices (iPads, iPhones and Macbooks) depend on it for printing.
>>>
>>> I had a similar problem with my HP Officejet Pro 8500.
>>>
>>> All you should need to install is:
>>> print/gutenprint-cups
>>> will force install of:
>>> print/cups
>>> print/cups-filters
>>> print/ghostscript9-agpl-base
>>> print/gutenprint-base
>>> You do not want any of the other cups packages
>>> Installing gutenprint-cups should force installation of all of the
>>> following that I have installed except the two hplip packages,
>>> which I don't think are needed:
>>>
>>> $ pkg info | egrep "cups|ghost|guten|hplip|fooma"
>>> cups-2.2.1 Common UNIX Printing System
>>> cups-filters-1.11.4 Additional backends, filters and other software for CUPS
>>> foomatic-db-20161105 Database for integrating printer drivers with common spoolers
>>> foomatic-db-engine-4.0.12_1,2 Foomatic database engine
>>> foomatic-db-hpijs-1.4 Foomatic data for the HPIJS printer drivers
>>> ghostscript9-agpl-base-9.16_5 Ghostscript 9.x PostScript interpreter, base part
>>> gimp-gutenprint-5.2.10_3 GutenPrint Printer Driver
>>> gutenprint-5.2.10 The "meta-port" for GutenPrint
>>> gutenprint-base-5.2.10_2 GutenPrint Printer Driver
>>> gutenprint-cups-5.2.10_3 GutenPrint Printer Driver
>>> gutenprint-foomatic-5.2.10_2 GutenPrint Printer Driver
>>> hplip-3.16.10 Drivers and utilities for HP Printers and All-in-One devices
>>> hplip-plugin-3.16.10 Binary plugin for some HP Printers and All-in-One devices
>>>
>>> Note that it's hplip-plugin, not plugins
>>> However, I'm pretty sure hplip and hplip-plugin are not needed;
>>> I meant to remove them but haven't done it yet.
>>>
>>> Look in /var/log/cups/error_log and tell us what you see.
>>
>> Thanks for the info, I checked and see that I'm missing
>> 'foomatic-db-engine-4.0.12_1,2', 'gimp-gutenprint-5.2.10_3' and
>> 'gutenprint-foomatic-5.2.10_2'.
>>
>> I have added them to my installation:
>>
>> mahan at gypsy-new-~ 1 > pkg info | egrep "cups|ghost|guten|hplip|fooma"
>> cups-2.2.1 Common UNIX Printing System
>> cups-filters-1.11.4 Additional backends, filters and other software
>> for CUPS
>> cups-pdf-2.6.1_4 Virtual printer for CUPS to produce PDF files
>> foomatic-db-20161105 Database for integrating printer drivers with
>> common spoolers
>> foomatic-db-engine-4.0.12_1,2 Foomatic database engine
>> foomatic-db-hpijs-1.4 Foomatic data for the HPIJS printer drivers
>> ghostscript9-agpl-base-9.16_5 Ghostscript 9.x PostScript interpreter, base part
>> ghostscript9-agpl-x11-9.16_2 Ghostscript 9.x PostScript interpreter, X11 support
>> gimp-gutenprint-5.2.10_3 GutenPrint Printer Driver
>> gnome-cups-manager-0.31_16,1 Administration tool for cups
>> gutenprint-base-5.2.10_2 GutenPrint Printer Driver
>> gutenprint-cups-5.2.10_3 GutenPrint Printer Driver
>> gutenprint-foomatic-5.2.10_2 GutenPrint Printer Driver
>> hplip-3.16.10 Drivers and utilities for HP Printers and
>> All-in-One devices
>> hplip-plugin-3.16.10 Binary plugin for some HP Printers and All-in-One
>> devices
>> libgnomecups-0.2.3_8,1 Support library for gnome cups administration
>>
>> I have removed and re-added it to my CUPS configuration:
>>
>> mahan at gypsy-new# cat /usr/local/etc/cups/printers.conf
>> # Printer configuration file for CUPS v2.2.1
>> # Written by cupsd on 2016-11-25 14:20
>> # DO NOT EDIT THIS FILE WHEN CUPSD IS RUNNING
>> <Printer OJ8600AIO>
>> UUID urn:uuid:40474287-5516-3bd7-40c5-7420204f6abe
>> Info HP OfficeJet Pro 8600 All-in-One
>> Location Downstairs in Patrick's office
>> MakeModel HP Officejet Pro 8600, hpcups 3.14.4
>> DeviceURI socket://oj8600aio.mahan.org
>> State Idle
>> StateTime 1480112417
>> ConfigTime 1480112426
>> Type 36892
>> Accepting Yes
>> Shared Yes
>> JobSheets none none
>> QuotaPeriod 0
>> PageLimit 0
>> KLimit 0
>> OpPolicy default
>> ErrorPolicy stop-printer
>> </Printer>
>
> I doubt if this has anything to do with it, but one thing that's
> different:
>
> My printer is hanging on the local network and I have it set up using
> AppSocket/HP JetDirect and not http; as a result its device uri is:
> DeviceURI socket://w.x.y.z:9100
Huh? It says for the DeviceURI socket://oj8600aio.mahan.org. That's JetDirect,
and how I have always configured it.
> That protocol works for both my epson and hp.
> Yours appears to be set up using IPP via http?
Nope, see the DeviceURI above.
> I don't know how well that works and have no experience in terms of how
> the protocol affects the filters activated in the pipeline.
>
> The "Type" entry is also different; yours is 36892 and mine is 8425500.
> I have no idea what that means, unfortunately. May be related to the
> connection type.
>
>> But when I attempt to print I get
>>
>> mahan at gypsy-new-~ 5> /usr/local/bin/lpr-cups -POJ8600AIO ~/.emacs
>> /usr/local/bin/lpr-cups: Unsupported document-format "text/plain"
>>
>> But I see that in /usr/local/share/cups/mime/*.types I find:
>>
>> mahan at gypsy-new-~ 6 > grep "text/plain" /usr/local/share/cups/mime/*.types
>> /usr/local/share/cups/mime/mime.types:text/plain txt
>> printable(0,1024)
>>
>> But I'm getting nothing but failures.
>>
>> Looking at /var/log/cups/error_log does show the following (snipped from the full
>> log):
>>
>> D [25/Nov/2016:15:04:50 -0800] Send-Document ipp://localhost:631/printers/OJ8600AIO
>> D [25/Nov/2016:15:04:50 -0800] cupsdIsAuthorized: requesting-user-name="mahan"
>> D [25/Nov/2016:15:04:50 -0800] [Job 238] Auto-typing file...
>> D [25/Nov/2016:15:04:50 -0800] [Job 238] Request file type is text/plain.
>> D [25/Nov/2016:15:04:50 -0800] Send-Document
>> client-error-document-format-not-supported: Unsupported document-format
>> \"text/plain\".
>> E [25/Nov/2016:15:04:50 -0800] [Client 473] Returning IPP
>> client-error-document-format-not-supported for Send-Document
>> (ipp://localhost:631/printers/OJ8600AIO) from localhost
>> D [25/Nov/2016:15:04:50 -0800] [Client 473] Content-Length: 166
>> D [25/Nov/2016:15:04:50 -0800] [Client 473] cupsdSendHeader: code=200,
>> type="application/ipp", auth_type=0
>>
>>
>> So it is saying that this is not supported. The question is why?
>
> I think I saw the unsupported text/plain once when the filter pipeline
> wasn't set up right, because I didn't have the foomatic-filters installed;
> but you have those. But it seems more likely it is the following:
>
> It may be working off of an old printer description.
> If you connect to cups in a browser,
> localhost:631
> and click on "Printers", then click on your HP printer,
> what does it say for the Driver?
> Mine says
> Driver: HP Officejet Pro 8500 a909g, hpcups 3.16.10 (color, 2-sided printing)
> As I recall when I had the text/plain problem the driver was something
> left over from my cups 2.0 version.
> The versions I see for an 8600 are:
> HP Officejet Pro 8600, hpcups 3.16.10 (en)
> and similar for the 8610,20,30,40,60
>
Mine says
Driver: HP Officejet Pro 8600, hpcups 3.14.4 (color, 2-sided printing)
And again, it's JetDirect:
Connection: socket://oj8600aio.mahan.org
> What is the date on your /usr/local/etc/cups/ppd/*.ppd file for the printer?
mahan at gypsy-new# cd /usr/local/etc/cups/ppd; ls -l *.ppd
total 56
-rw-r----- 1 root cups 28314 Nov 25 14:20 OJ8600AIO.ppd
-rw-r----- 1 root cups 28314 Nov 25 14:20 OJ8600AIO.ppd.O
> If it is earlier than your cups 2.2.1 original installation, it is probably
> an old ppd file from cups 2.0 and you will have to modify the printer via
> the cups http interface to reset the printer model. It generates the ppd
> file on the fly when you set the tmodel in the management web page.
>
> Most of that is shots in the dark, sorry I don't know enough to be more
> specific.
>
Neither do I. I think you may have a partial idea when you mentioned the filter
pipeline. Hopefully, somebody more familiar with the CUPS internals may speak
up with a suggestion. But I have debug logging enable and am not seeing anything
useful in the error_log.
Unfortunately, I don't have a lot of time to debug this with my other duties.
Thanks,
Patrick
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