[ OT ] recommendations for a domain_name registrar
Jon Radel
jon at radel.com
Tue Jul 21 13:34:20 UTC 2015
On 7/21/15 6:20 AM, Matthew Seaman wrote:
> On 07/21/15 10:48, Jerry wrote:
>> Matthew recommended a French company. That is fine
>> as long as they either offer support in English, or you speak French.
> They've always produced a good standard of English in my dealings with
> them -- most over e-mail though.
>
>
French company? Not really quite so simple anymore. Gandi was
certainly founded in France and is still headquartered there. For some
years, however, they have had US facilities (offices in San Francisco,
one of their 3 primary data centers is in Baltimore, and I'm not sure if
anything else). Even before that growth, and I've been with them since
2001 which is pretty close to when they started selling domain services,
I've never had communications issues in English that I can recall. As a
matter of fact, I was a bit disappointed when I was switched over to a
US based contract, as I'd signed with Gandi in part to be less subject
to what were rather trigger happy US courts back in the day.
Officially, Gandi will support you in French, English, Spanish, and
Chinese. I've only ever tested English. :-)
If you really desire phone support, they may not be for you. They very
strongly push you in the direction of using their online ticketing which
is integrated with email for follow-up. I've found them very responsive
and personally prefer their system over the option of waiting on hold to
get to 2nd tier support or higher. (I've rarely ever had any use for
first tier support at the competition, as I, sadly, generally understand
the technology *and* their employer's technical limitations better than
the folks who answer the phones. My recent go arounds and arounds and
arounds with staff at Network Solutions over DNSSEC support for a domain
that I handle the technical bits for as a courtesy to a non-profit are a
case in point. Eventually I muttered, "How the mighty have fallen," and
lodged a complaint with the registry that NS shouldn't be listed as
supporting DNSSEC. )
Bottom line: All my domains I really care about are at Gandi. I use
somebody slightly cheaper to park the domains that I'm ambivalent about.
--Jon Radel
jon at radel.com
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