Helpdesk/Call tracking software

[Micheal Patterson]

----- Original Message ----- 
From: "Cezar Fistik" <cezar at arax.md>
To: <freebsd-questions at freebsd.org>
Sent: Wednesday, July 20, 2005 5:11 PM
Subject: OT: Helpdesk/Call tracking software


> Dear group,
>
> Sorry for OT, but I'm sure someone in this group can help me. I'm
> looking for an open source helpdesk/call tracking application for use
> in an ISP customer support dept. We need something that will allow us
> to register all incomming calls, to assign tasks to different
> admnis/engineers according to customer's problem, to be able to see
> the status of each opened issue and so on. Nothing unusual.
>
> I made a search and found a number of such applications, but there are
> so many...it wouldn't be possible to test all of them. So please just
> tell me what you are using and how would you rate it.
>
> Thank you very much.
> -- 
> Best regards,
> Cezar                          mailto:cezar at arax.md
>
>

I currently use RT for our open source ticketing system. It's coded by Best 
Practical and is available at http://bestpractical.com/rt/

Screen shots and a description are available at their site.


--

Micheal Patterson
Senior Communications Systems Engineer
405-917-0600

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