recommended trouble ticketing system
ttt at cwru.edu
Thu Feb 24 14:05:45 GMT 2005
RT is wonderful, it does an excellent job managing information and
emails, and is very customizable. If you want it to display something
it normally wouldn't, you can query it's MySQL db yourself to generate
the reports/stats you're interested in, or even modify it's main page to
display information a program you wrote collects.
Mark Jayson Alvarez wrote:
> I'm looking for a software that we can use for
> trouble ticketing system. We are using Open Ticket
> Request System(OTRS) before but my superiors, told me
> that I can search for another better software for this
> purpose. Can you suggest me some of the trouble
> ticketing systems you have used before aside from OTRS
> and if there's any problem you have encountered using
> it or its advantages over OTRS. I did a quick search
> on google and freebsd ports and found Request
> Tracker(RT), also Trouble Ticket System from
> Freshmeat, and lastly WebTTS, but I'm having a hard
> time deciding which one to use. Suggestions are very
> much welcome.
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