3ware 9500S-8 hardware failure

[Vinod Kashyap]

> -----Original Message-----
> From: Norikatsu Shigemura [mailto:n-shigemura at ensure.jp] 
> Sent: Monday, April 17, 2006 4:15 AM
> To: Vinod Kashyap
> Cc: freebsd-hardware at freebsd.org; Ensure Technology Ltd. 
> Technical Support; Norikatsu Shigemura
> Subject: 3ware 9500S-8 hardware failure
> 
> Hi Vinod.
> 
> 	I'll use 3ware RAID card (9500S-8) with 6 SATA HDDs as 
> RAID5(5HDDs)
> 	+ HotSwap(1HDD) on 6.0-RELEASE or 6.1-RELEASE (I tested 
> 6.1BETA4).
> 
> 	I was installing 6.1BETA4 from CD-ROM, but I contacted 
> a hardware
> 	failure (6.0-RELEASE, too) like following message.
> 
> - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 
> - - - - - -
> twa0: ace card: (0x6c706572: 0x1303): PCI parity error: 
> clearing... Re-seat/move/replace card: status reg = 
> 0x15806a56 [MC_RDY,RESP_Q_EMPTY,PCI_PERR]
> twa0: ERROR: (0x16: 0x1302): Unexpected status bit(s): status 
> reg = 0x800000 Unexpected bits: [PCI_PERR]
> 	:

Like the error message says, re-seating the card, or moving it to a
different PCI slot might help.  If that doesn't work, it might have
to be replaced.  Contact 3ware Support and they will be able to help
you.

> twa0: ERROR: (0x03: 0x0212): PCI parity error: port=1
> (da0:twa0:0:0:0): WRITE(10). CDB: 2a 0 4 7d fc 3f 0 0 80 0
> (da0:twa0:0:0:0): CAM Status: SCSI Status Error
> (da0:twa0:0:0:0): SCSI Status: Check Condition
> (da0:twa0:0:0:0): HARDWARE FAILURE asc:4b,0
> (da0:twa0:0:0:0): Data phase error
> (da0:twa0:0:0:0): Retrying Command (per Sense Data)
> - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 
> - - - - - -
> 	Freezed after this message was printed.
> 
> 
> 	I rebooted it, and boot 3ware BIOS.  I saw following 
> BIOS screen.
> - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 
> - - - - - -
>                       3ware BIOS manager (slot 7 )
> 
> Exportable Units:
> Unit 0 - 5 drive 64K RAID 5    1.45TB   REBUILDING (after F8)
>   Port 1 - ST3400832AS                 372.61 GB
>   Port 2 - ST3400832AS                 372.61 GB
>   Port 3 - ST3400832AS                 372.61 GB
>   Port 4 - ST3400832AS                 372.61 GB
>   Port 5 - ST3400832AS                 372.61 GB  Not in Use
> 
> Unusable Arrays:
> Unit 1 - 5 drive 64K RAID 5    1.45TB   Missing drives
>   Port 0 - ST3400832AS                 372.61 GB
> - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 
> - - - - - -
> 
> 
> 	After this, I saw following message on 6.4BETA4.
> - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 
> - - - - - - 3ware device driver for 9000 series storage 
> controllers, version: 3.60.02.012
> twa0: <3ware 9000 series Storage Controller> port 
> 0x3000-0x30ff mem 0xfb260000-0xfb2600ff,0xfd800000-0xfdffffff 
> irq 52 at device 2.0 on pci2
> twa0: [GIANT-LOCKED]
> twa0: WARNING: (0x04: 0x0008): Unclean shutdown detected: unit=0
> twa0: WARNING: (0x04: 0x0006): Incomplete unit detected: unit=1
> twa0: INFO: (0x16: 0x1300): Controller details:: Model 
> 9500S-8, 8 ports, Firmware FE9X 2.04.00.005, BIOS BE9X 2.03.01.047
> - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 
> - - - - - -
> 
> 	I think that 3ware RAID card is hardware failure.  Should I
> 	change RAID card?
> 
> --
> Norikatsu Shigemura <n-shigemura at ensure.jp> Norikatsu 
> Shigemura <nork at FreeBSD.org>
> 
>
--------------------------------------------------------

CONFIDENTIALITY NOTICE: This e-mail message, including any attachments, is for the sole use of the intended recipient(s) and contains information that is confidential and proprietary to Applied Micro Circuits Corporation or its subsidiaries. It is to be used solely for the purpose of furthering the parties' business relationship. All unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original message.