[Bug 240944] System Crash with Intel 82571EB NIC with AMD Piledriver and Steamroller APUs
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bugzilla-noreply at freebsd.org
Mon Sep 30 16:50:46 UTC 2019
https://bugs.freebsd.org/bugzilla/show_bug.cgi?id=240944
Bug ID: 240944
Summary: System Crash with Intel 82571EB NIC with AMD
Piledriver and Steamroller APUs
Product: Base System
Version: 12.1-RELEASE
Hardware: amd64
OS: Any
Status: New
Severity: Affects Some People
Priority: ---
Component: kern
Assignee: bugs at FreeBSD.org
Reporter: tinfever6 at gmail.com
When using an Intel 82571EB quad-port gigabit NIC (HP NC364T) in a system with
an AMD Piledriver or Steamroller APU, any taxing Ethernet workload will cause
the entire system to either permanently lock up (requiring a hard reboot by
holding down the power button to reset), or crash and reboot.
Initial discussion of this issue can be found in the pfSense subreddit:
https://www.reddit.com/r/PFSENSE/comments/da6nh7/multiport_intel_82571ebbased_network_cards_not/
I have confirmed this issue is present even on the FreeBSD 12.0 release so it
is not an issue introduced by pfSense or OPNsense.
Hardware used for testing and reproduction:
HP T730 thin client
AMD RX-427BB APU (4 core)
4GB RAM
16GB SSD
HP NC364T Network Controller (Uses Intel 82571EB chipset)
Steps to reproduce:
1. Download "FreeBSD-12.0-RELEASE-amd64-mini-memstick.img"
2. Used Etcher to load to flash drive.
3. Boot up in UEFI or Legacy to flash drive
4. Run as live CD instead of installer
5. Run "dhclient em3" to get network access.
6. Run command "fetch http://speedtest.tele2.net/1GB.zip -o /dev/null"
7. Crash happens within the first 60 seconds.
When it crashes, the system goes 100% unresponsive. No amount of Ctl-Alt-Del
will do anything. I have to hold power button to do a hard reboot. System has
been left in unresponsive state for 12+ hours with no change. There are no log
entries or bug checks present (that I have seen)
Troubleshooting done:
1. Issue reoccurs using both UEFI and Legacy boot methods
2. Issue reoccurs with onboard NIC disabled
3. Issue reoccurs using included 7.6.1 and latest 7.7.5 Intel drivers
4. Issue reoccurs when using either USB or SSD boot media
5. Hardware works perfectly fine when booting to Ubuntu live USB for testing
6. Hardware passed memtest64+ @ 4 passes
Other user reports (see Reddit discussion link) indicate that:
1. Issue reoccurs with on every NC364T card when testing several of them
2. Issue occurs on NC360T (dual-port Intel 82571EB NIC)
3. Issue does not occur with NC112T (Intel 82574L-based single port NIC)
4. Issue occurs with other versions of pfSense including 2.1.5, 2.2.4, 2.3.3,
and 2.5.0 (20190928). I have not looked up the correlation between pfSense and
FreeBSD versions.
I'm no Linux/Unix guru, nor do I have very much time I can allocate to seeing
this through to a resolution, but I will try to assist in any testing or data
collection needed to hopefully address this issue. Thanks.
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