Disconnects every 15 seconds

[Hans Petter Selasky]

On 12/14/14 05:21, Randall Fox wrote:
> I'm using a FreeBSD derivative, called FreeNAS.  It is using FreeBSD at its
> core.  Version of FreeNAS is 9.2.1.3, which roughly corresponds to the
> FreeBSD version (9.2).
>
> I plug in my UPS and I get:
> Dec 13 20:08:49 freenas kernel: ugen1.4: <Tripp Lite> at usbus1
> Dec 13 20:08:49 freenas kernel: uhid0: <Tripp Lite TRIPP LITE
> SMART1500RM2U, class 0/0, rev 1.10/2.0a, addr 4> on usbus1
> Dec 13 20:09:03 freenas kernel: ugen1.4: <Tripp Lite> at usbus1
> (disconnected)
> Dec 13 20:09:03 freenas kernel: uhid0: at uhub3, port 2, addr 4
> (disconnected)
> Dec 13 20:09:04 freenas kernel: ugen1.4: <Tripp Lite> at usbus1
> Dec 13 20:09:04 freenas kernel: uhid0: <Tripp Lite TRIPP LITE
> SMART1500RM2U, class 0/0, rev 1.10/2.0a, addr 4> on usbus1
> Dec 13 20:09:18 freenas kernel: ugen1.4: <Tripp Lite> at usbus1
> (disconnected)
> Dec 13 20:09:18 freenas kernel: uhid0: at uhub3, port 2, addr 4
> (disconnected)
> Dec 13 20:09:19 freenas kernel: ugen1.4: <Tripp Lite> at usbus1
> Dec 13 20:09:19 freenas kernel: uhid0: <Tripp Lite TRIPP LITE
> SMART1500RM2U, class 0/0, rev 1.10/2.0a, addr 4> on usbus1
> Dec 13 20:09:33 freenas kernel: ugen1.4: <Tripp Lite> at usbus1
> (disconnected)
> Dec 13 20:09:33 freenas kernel: uhid0: at uhub3, port 2, addr 4
> (disconnected)
>
>
> I disabled all the higher level NUT services and such so they are not in
> the way.
>
> Unfortunately I don't have the ability to recompile a kernel to turn on
> debug and make adjustments.  Is there anything I can do?  I know the UPS
> device is otherwise working properly, it just seems to be reporting these
> disconnects.  The UPS also works on my Windows box when I connect it, I
> don't see any disconnects.  I was able to mute the disconnects in FreeBSD
> by running "usbhidctl -alvnr -f /dev/uhid0"  which loops repeatedly and
> shows changed data.  When this is running, the disconnectsin dmesg go
> away.  Also, it seems to be consistently repeating every 15 seconds..
>
> Any help appreciated

Hi,

Did you try connecting the device through an external USB HUB?

What USB controllers are you using? EHCI/XHCI/OHCI/UHCI?

Are all USB controller drivers loaded?

--HPS