zoneedit.com

[Ian Smith]

In freebsd-questions Digest, Vol 452, Issue 11, Message: 9
On Sat, 2 Feb 2013 11:45:05 -0500 Nick K <surge3 at gmail.com> wrote:
 > I am posting here hoping that a "Dan" from ZoneEdit.com still monitors this
 > mailing list.
 > I am in a very bad situation and my mail forwarding has been down for over
 > a week -- no response from ZoneEdit support.
 > 
 > I found references to people getting help from "Dan" here:
 > http://unix.derkeiler.com/Mailing-Lists/FreeBSD/questions/2011-01/msg00504.html
 > 
 > My issue(s):
 > 
 > 1.) I can't login to zoneedit.com's "new" interface.  I used to be able to
 > log in to the "legacy" interface -- but apparently I'm in the same boat as
 > Mr. Jack L. Stone was -- in that you can no longer manage zones from the
 > legacy interface.
 > The legacy interface tells me my account is active at the new interface,
 > but the new interface tells me my account does not even exist.
 > 
 > 2.) My mail forwarding service provided by zoneedit.com stopped working
 > approximately last week monday.  It has been working fine since 2002.
 >  Don't you just love it when this stuff happens.
 > 
 > 3.) I can't change my DNS / mail forwarding service, because the email I
 > used for my domain registration at my registrar is one of the emails that
 > gets forwarded (and the forwarding is not working).
 > 
 > If Jack L. Stone or "Dan" from ZoneEdit can get in contact with me I would
 > be very grateful.
 > I don't know what else to do at this point.
 > The company that currently owns ZoneEdit (Dotster) won't help me -- they
 > say they don't have the ability to provide support for ZoneEdit customers.
 > 
 > This is my last hope pretty much.  Dan or Jack if you're out there, please
 > get back to me.

Nick, we've had some rouble with zoneedit recently also.  Someone who's 
clearly using zoneedit.com's mail services registered on a forum we run, 
but the auto registration response bounced and continued to bounce for 2
days, with the following response (edited to protect $poor_innocent):

=======
Date: Fri, 25 Jan 2013 14:22:44 +1100
From: Mail Delivery Subsystem <MAILER-DAEMON at nimfm.org>
To: www-data at folks.nimfm.org
Subject: Warning: could not send message for past 4 hours

The original message was received at Fri, 25 Jan 2013 10:15:45 +1100
from www-data at localhost [127.0.0.1]

----- Transcript of session follows -----
... while talking to mail.zoneedit.com.:
>>> DATA
<<< 450 4.7.1 Client host rejected: cannot find your reverse hostname, [220.233.175.114]
<xxxxxx at xxxxxxxxxxxx.com>... Deferred: 450 4.7.1 Client host rejected: cannot find your reverse hostname, [220.233.175.114]
<<< 554 5.5.1 Error: no valid recipients
Warning: message still undelivered after 4 hours
Will keep trying until message is 2 days old

Reporting-MTA: dns; folks.nimfm.org
Arrival-Date: Fri, 25 Jan 2013 10:15:45 +1100

Final-Recipient: RFC822; xxxxxx at xxxxxxxxxxxxx.com
Action: delayed
Status: 4.7.1
Remote-MTA: DNS; mail.zoneedit.com
Diagnostic-Code: SMTP; 450 4.7.1 Client host rejected: cannot find your reverse hostname, [220.233.175.114]
Last-Attempt-Date: Fri, 25 Jan 2013 14:16:25 +1100
=======

I forwarded the above (plus dig results proving there was nothing wrong 
with our reverse DNS on some big nameservers) to postmaster at zoneedit.com 
but have received no response, and of course we have no way to contact 
$poor_innocent.  Not a good look.

cheers, Ian