A quality operating system

[Chad Perrin]

On Sat, Aug 27, 2011 at 09:04:28PM -0700, Chip Camden wrote:
> Quoth Chad Perrin on Saturday, 27 August 2011:
> > 
> > I've decided to provide the "professional" response "Evan" claims to
> > crave:
> > 
> >     Dear Evan,
> > 
> >     We appreciate your feedback on the quality, scope, and focus of our
> >     software and documentation.  We always strive to provide the highest
> >     quality products and service to all of our customers, and constantly
> >     seek new ways to improve on perfection.  The input of our customers
> >     is a key element of our strategy to consistently provide what they
> >     need in a timely and responsible fashion.
> > 
> >     Your ticket number is d3b07384d113edec49eaa6238ad5ff00.  Your case
> >     worker is Robert Jones.  Your ticket is:
> > 
> >     [ ] Pending Action
> >     [ ] Open
> >     [X] Closed: Complete
> > 
> >     Your account has been charged $14.99 for successful completion.  Note
> >     that this special 25% reduced support pricing will only apply for
> >     actions until September 15th.  Take advantage of the discounts now!
> > 
> >     If you have any further questions, do not hesitate to use the support
> >     form on the Website.  Thank you for your business.
> 
> Perfect, except you didn't charge enough -- and you didn't ask him to
> complete a survey.

In retrospect, I see that you are of course correct about the charge.

I considered doing something with a survey, but it was a lot of work
constructing something using soul-sucking corporate "customer service"
lingo, and I just didn't have the energy left to write anything about a
survey.

-- 
Chad Perrin [ original content licensed OWL: http://owl.apotheon.org ]
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