hplip setup problems

Wed Mar 26 12:49:11 PDT 2008

Isaac Mushinsky wrote:
Obviously the device can not communicate with the kernel. My first hunch 
would be to blame on ugen driver
of BSD but look at this lines from hp-check that I copied from you message.
You are missing slue of REQUIRED libraries.
Are you running CUPS development version. You are not supposed to do 
that. You can try to install
each of the missing libraries by hand and then try hp-setup. Something 
is very WRONG with your installation.
Even better. If you have a spare machine to for testing. Try one more 
time to install things. Install firstly CUPS and SANE-backends and then 
install HPLIP (nothing else). If you see the same output from hp-check 
try installing
missing libraries by hand. If after all everything works I would reports 
HPLIP port as broken as the required libraries
should be installed as dependencies.  On the positive side SANE seems 
see the scanner. Can you scan?

Checking output of 'scanimage -L'...
device `hpaio:/usb/Photosmart_C4200_series?serial=0' is a Hewlett-Packard 
Photosmart_C4200_series all-in-one

found USB scanner (vendor=0x03f0 [HP], product=0x5c11 [Photosmart C4200 
series]) at libusb:/dev/usb3:/dev/ugen0

Checking for dependency: cups-devel- Common Unix Printing System development 
files...
error: NOT FOUND! This is a REQUIRED/COMPILE TIME ONLY dependency. Please make 
sure that this dependency is installed before installing or running HPLIP.

Checking for dependency: libcrypto - OpenSSL cryptographic library...
error: NOT FOUND! This is a REQUIRED dependency. Please make sure that this 
dependency is installed before installing or running HPLIP.

Checking for dependency: libjpeg - JPEG library...
error: NOT FOUND! This is a REQUIRED dependency. Please make sure that this 
dependency is installed before installing or running HPLIP.

Checking for dependency: libnetsnmp-devel - SNMP networking library 
development files...
error: NOT FOUND! This is a REQUIRED dependency. Please make sure that this 
dependency is installed before installing or running HPLIP.

Checking for dependency: libpthread - POSIX threads library...
error: NOT FOUND! This is a REQUIRED dependency. Please make sure that this 

Checking for dependency: libusb - USB library...
error: NOT FOUND! This is a REQUIRED dependency. Please make sure that this 
dependency is installed before installing or running HPLIP.

Checking for dependency: make - GNU make utility to maintain groups of 
programs...
error: NOT FOUND! This is a REQUIRED/COMPILE TIME ONLY dependency. Please make 
sure that this dependency is installed before installing or running HPLIP.
dependency is installed before installing or running HPLIP.

Checking for dependency: python-devel - Python development files...
error: NOT FOUND! This is a REQUIRED/COMPILE TIME ONLY dependency. Please make 
sure that this dependency is installed before installing or running HPLIP.

> On Wednesday 26 March 2008 04:29:45 you wrote:
>   
>> Isaac Mushinsky wrote:
>>     
>>> On Wednesday 26 March 2008 02:49:52 you wrote:
>>>       
>>>> fOn Wed, 26 Mar 2008, Isaac Mushinsky wrote:
>>>>         
>>>>> I am close to assasinating my HP Photosmart C4280 in frustration.
>>>>>
>>>>> 1. This is an all-in-one device. (I did not try the scanner setup yet)
>>>>> 2. ulpt, umass, uscanner modules are not in kernel and not kld-loaded.
>>>>>           
>>>> So far as I can determine, there is no reason to avoid uscanner in
>>>> the kernel --- uscanner does not/should not grab the scanner function
>>>> of your all-in-one.  It should then be possible to attach your single
>>>> function scanner with sane --- although it is sensible to get hplip up
>>>> without that complication first.
>>>>
>>>>         
>>>>> 3. Machine is FreeBSD 7-stable/amd64.
>>>>> 4. hplip is 2.8.2
>>>>>
>>>>> $ usbdevs
>>>>> addr 1: UHCI root hub, Intel
>>>>> addr 1: UHCI root hub, Intel
>>>>> addr 1: UHCI root hub, Intel
>>>>> addr 1: EHCI root hub, Intel
>>>>> addr 2: Photosmart C4200 series, HP
>>>>> addr 1: UHCI root hub, Intel
>>>>> addr 1: UHCI root hub, Intel
>>>>> addr 1: UHCI root hub, Intel
>>>>> addr 1: EHCI root hub, Intel
>>>>>
>>>>> There is a ppd file for these series with the hplip distribution.
>>>>>
>>>>> hpssd, cups started in the order needed. hp-setup detects the printer,
>>>>> and then says 'Unable to create queue'. CUPS web interface actually
>>>>> adds the printer, but then cannot print test page to it. cups user runs
>>>>> hpssd (I tried root too).
>>>>>
>>>>> /var/log/messages has:
>>>>> Mar 25 23:57:56 omsk python: io/hpmud/musb.c 135: unable
>>>>> get_string_descriptor -5: Input/output error Mar 25 23:57:56 omsk
>>>>> python: io/hpmud/musb.c 1951: invalid serial id string ret=-5
>>>>>
>>>>> Here is all relevant output:
>>>>> http://omsk.mushinsky.net/hplip-trouble
>>>>>           
>>>> A lot of stuff advertised here doesn't seem to be visible/existent to
>>>> lynx.
>>>>
>>>> devfd.rules looks right
>>>> check group --- have you added whoever is using the printer to group
>>>> cups (at least root and/or toor to print the test page)?
>>>>         
>>> yes
>>>
>>>       
>>>> since you say you cannot print the test page, I assume you ran hp-setup
>>>> from a gui and can get into cups admin afterwards --- have you set the
>>>> printer you defined in hp-setup as the default printer in cups admin?
>>>>
>>>> Is the printer ready (accepting jobs) according to cups admin?
>>>>         
>>> yes, cups thinks the printer is up and  'ready', and accepts jobs for it.
>>>
>>>       
>>>> if your failed test pages are showing up in the job queue, it may be
>>>> desirable to kill some of them in case you do something that does make
>>>> it work.
>>>>
>>>>         
>>>>> Any help is appreciated. Thanks.
>>>>>           
>>>> That's all I can think of off the top of my head.
>>>>         
>>> I think the trouble is somewhere in usb or libusb:
>>> hp:/usb/Photosmart_C4200_series?serial=0 does not look right. The libusb
>>> exception seems to occur while trying to obtain the 'serial number'.
>>> Whatever that means -- is the device expected to provide it?
>>>       
>> My understanding is that you didn't succeed to print from that printer.
>> You have to get printing function first
>> before you can get scanning.
>> It is easily to use your device as only printer if you live ulpt driver
>> inside the kernel but ugen driver is used to communicate and give you
>> information as the ink level for instance. If you live ulpt driver you
>> will not be able to scan
>> libusb is used to communicate with the scanner. That is one of two ways
>> that scanners talk to kernel.
>>
>>
>> Could you give me the output of
>>
>>     
> All of these things I posted on http://omsk.mushinsky.net/hplip-trouble
>   
>> # /usr/local/libexec/cups/backend/hp  (make sure you have the right path
>> this is mine on OpenBSD 4.3 current)
>>     
> You already saw that: doesn't hp-setup call it? Added it to exhibit page too:
>
> $  /usr/local/libexec/cups/backend/hp
> usb_set_debug: Setting debugging level to 4 (on)
> usb_os_find_busses: Found /dev/usb0
> usb_os_find_busses: Found /dev/usb1
> usb_os_find_busses: Found /dev/usb2
> usb_os_find_busses: Found /dev/usb3
> usb_os_find_busses: Found /dev/usb4
> usb_os_find_busses: Found /dev/usb5
> usb_os_find_busses: Found /dev/usb6
> usb_os_find_busses: Found /dev/usb7
> usb_os_find_devices: Found /dev/ugen0 on /dev/usb3
> usb_control_msg: 128 6 512 0 0x7fffffff8600 8 1000
> usb_control_msg: 128 6 512 0 0x802213080 124 1000
> usb_control_msg: 128 6 770 1033 0x7fffffff8570 255 5000
> usb_control_msg: 128 6 771 1033 0x7fffffff8570 255 5000
> USB error: error sending control message: Input/output error
> direct hp:/usb/Photosmart_C4200_series?serial=0 "HP Photosmart C4200 
> series" "HP Photosmart C4200 series USB 0 HPLIP" "MFG:HP;MDL:Photosmart C4200 
> series;CLS:PRINTER;DES:Photosmart C4200 series;SN:;"
> You have new mail in /var/mail/root
>
>   
>> If you get something like
>> direct hp "Unknown" HP printer (*HPLIP*)"
>>
>> means that ugen driver cannot get VedorName and Product ID
>>
>>  Give me also outputs of
>>
>> #hp-info
>>
>>     
> ~> hp-info
>
> HP Linux Imaging and Printing System (ver. 2.8.2)
> Device Information Utility ver. 3.4
>
> Copyright (c) 2001-7 Hewlett-Packard Development Company, LP
> This software comes with ABSOLUTELY NO WARRANTY.
> This is free software, and you are welcome to distribute it
> under certain conditions. See COPYING file for more details.
>
> Using device: hp:/usb/Photosmart_C4200_series?serial=0
>
> hp:/usb/Photosmart_C4200_series?serial=0
>
> error: Unable to communicate with device (code=12): 
> hp:/usb/Photosmart_C4200_series?serial=0
> error: Error opening device (Device not found). Exiting.
>
>   
>> and
>>
>> #hp-check -t
>>     
>
> HP Linux Imaging and Printing System (ver. 2.8.2)
> Dependency/Version Check Utility ver. 13.0
>
> Copyright (c) 2001-7 Hewlett-Packard Development Company, LP
> This software comes with ABSOLUTELY NO WARRANTY.
> This is free software, and you are welcome to distribute it
> under certain conditions. See COPYING file for more details.
>
> Note: hp-check can be run in three modes:
> 1. Compile-time check mode (-c or --compile): Use this mode before compiling 
> the HPLIP supplied tarball (.tar.gz or .run) to determine if the proper 
> dependencies are
> installed to successfully compile HPLIP.
> 2. Run-time check mode (-r or --run): Use this mode to determine if a distro 
> supplied package (.deb, .rpm, etc) or an already built HPLIP supplied tarball 
> has the proper
> dependencies installed to successfully run.
> 3. Both compile- and run-time check mode (-b or --both) (Default): This mode 
> will check both of the above cases (both compile- and run-time dependencies).
>
> Saving output in log file: hp-check.log
>
> Initializing. Please wait...
> warning: Invalid ppd_dir value: None
>
> ---------------
> | SYSTEM INFO |
> ---------------
>
> Basic system information:
> FreeBSD omsk.mushinsky.net 7.0-STABLE FreeBSD 7.0-STABLE #5: Mon Mar 17 
> 22:20:23 EDT 2008     root at tomsk.mushinsky.net:/usr/obj/usr/src/sys/K20080316  
> amd64
>
> Distribution:
> unknown 0.0
>
> HPOJ running?
> No, HPOJ is not running (OK).
>
> Checking Python version...
> OK, version 2.5.2 installed
>
> Checking PyQt version...
> OK, version 3.17 installed.
>
> Checking SIP version...
> OK, Version 4.7.4 installed
>
> Checking for CUPS...
> Status: scheduler is running
> Version: 1.3.6
>
>
> ------------------------------------
> | COMPILE AND RUNTIME DEPENDENCIES |
> ------------------------------------
>
> note: To check for compile-time only dependencies, re-run hp-check with the -c 
> parameter (ie, hp-check -c).
> note: To check for run-time only dependencies, re-run hp-check with the -r 
> parameter (ie, hp-check -r).
>
> Checking for dependency: cups - Common Unix Printing System...
> OK, found.
>
> Checking for dependency: cups-ddk - CUPS driver development kit...
> warning: NOT FOUND! This is an OPTIONAL/RUNTIME ONLY dependency. Some HPLIP 
> functionality may not function properly.
>
> Checking for dependency: cups-devel- Common Unix Printing System development 
> files...
> error: NOT FOUND! This is a REQUIRED/COMPILE TIME ONLY dependency. Please make 
> sure that this dependency is installed before installing or running HPLIP.
>
> Checking for dependency: gcc - GNU Project C and C++ Compiler...
> OK, found.
>
> Checking for dependency: GhostScript - PostScript and PDF language interpreter 
> and previewer...
> OK, found.
>
> Checking for dependency: libcrypto - OpenSSL cryptographic library...
> error: NOT FOUND! This is a REQUIRED dependency. Please make sure that this 
> dependency is installed before installing or running HPLIP.
>
> Checking for dependency: libjpeg - JPEG library...
> error: NOT FOUND! This is a REQUIRED dependency. Please make sure that this 
> dependency is installed before installing or running HPLIP.
>
> Checking for dependency: libnetsnmp-devel - SNMP networking library 
> development files...
> error: NOT FOUND! This is a REQUIRED dependency. Please make sure that this 
> dependency is installed before installing or running HPLIP.
>
> Checking for dependency: libpthread - POSIX threads library...
> error: NOT FOUND! This is a REQUIRED dependency. Please make sure that this 
> dependency is installed before installing or running HPLIP.
>
> Checking for dependency: libtool - Library building support services...
> OK, found.
>
> Checking for dependency: libusb - USB library...
> error: NOT FOUND! This is a REQUIRED dependency. Please make sure that this 
> dependency is installed before installing or running HPLIP.
>
> Checking for dependency: make - GNU make utility to maintain groups of 
> programs...
> error: NOT FOUND! This is a REQUIRED/COMPILE TIME ONLY dependency. Please make 
> sure that this dependency is installed before installing or running HPLIP.
>
> Checking for dependency: PIL - Python Imaging Library (required for 
> commandline scanning with hp-scan)...
> warning: NOT FOUND! This is an OPTIONAL/RUNTIME ONLY dependency. Some HPLIP 
> functionality may not function properly.
>
> Checking for dependency: ppdev - Parallel port support kernel module....
> error: NOT FOUND! This is a REQUIRED/RUNTIME ONLY dependency. Please make sure 
> that this dependency is installed before installing or running HPLIP.
>
> Checking for dependency: PyQt - Qt interface for Python...
> OK, found.
>
> Checking for dependency: python-devel - Python development files...
> error: NOT FOUND! This is a REQUIRED/COMPILE TIME ONLY dependency. Please make 
> sure that this dependency is installed before installing or running HPLIP.
>
> Checking for dependency: Python 2.3 or greater - Required for fax 
> functionality...
> OK, found.
>
> Checking for dependency: Python 2.2 or greater - Python programming 
> language...
> OK, found.
>
> Checking for dependency: Reportlab - PDF library for Python...
> OK, found.
>
> Checking for dependency: SANE - Scanning library...
> error: NOT FOUND! This is a REQUIRED/RUNTIME ONLY dependency. Please make sure 
> that this dependency is installed before installing or running HPLIP.
>
> Checking for dependency: SANE - Scanning library development files...
> error: NOT FOUND! This is a REQUIRED/COMPILE TIME ONLY dependency. Please make 
> sure that this dependency is installed before installing or running HPLIP.
>
> Checking for dependency: scanimage - Shell scanning program...
> OK, found.
>
> Checking for dependency: xsane - Graphical scanner frontend for SANE...
> OK, found.
>
>
> ----------------------
> | HPLIP INSTALLATION |
> ----------------------
>
>
> Currently installed HPLIP version...
> HPLIP 2.8.2 currently installed in '/usr/local/share/hplip'.
>
> Current contents of '/usr/local/etc/hp/hplip.conf' file:
> # hplip.conf.  Generated from hplip.conf.in by configure.
>
> [hpssd]
> # Note: hpssd does not support dynamic ports
> # Port 2207 is the IANA assigned port for hpssd
> port=2207
>
> [hplip]
> version=2.8.2
>
> [dirs]
> home=/usr/local/share/hplip
> run=/var/run
> ppd=/usr/local/share/ppd/HP
> ppdbase=/usr/local/share/ppd
> doc=/usr/local/share/doc/hplip-2.8.2
> icon=/usr/local/share/applications
> cupsbackend=/usr/local/libexec/cups/backend
> cupsfilter=/usr/local/libexec/cups/filter
> drv=/usr/local/libexec/cups/driver
>
> # Following values are determined at configure time and cannot be changed.
> [configure]
> network-build=yes
> pp-build=no
> gui-build=yes
> scanner-build=yes
> fax-build=yes
> cups11-build=no
> doc-build=yes
> shadow-build=no
> foomatic-drv-install=yes
> foomatic-ppd-install=yes
> foomatic-rip-hplip-install=yes
> internal-tag=2.8.2.10
>
>
> --------------------------
> | DISCOVERED USB DEVICES |
> --------------------------
>
>   Device URI                                Model
>   ----------------------------------------  ----------------------------------
>   hp:/usb/Photosmart_C4200_series?serial=0  HP Photosmart C4200 series
>
> ---------------------------------
> | INSTALLED CUPS PRINTER QUEUES |
> ---------------------------------
>
>
> Photosmart_C4200
> ----------------
> Type: Printer
> Installed in HPLIP?: Yes, using the hp: CUPS backend.
> Device URI: hp:/usb/Photosmart_C4200_series?serial=0
> error: Unable to communicate with device (code=12): 
> hp:/usb/Photosmart_C4200_series?serial=0
> error: Device not found
>
>
> ----------------------
> | SANE CONFIGURATION |
> ----------------------
>
> 'hpaio' in '/usr/local/etc/sane.d/dll.conf'...
> OK, found. SANE backend 'hpaio' is properly set up.
>
> Checking output of 'scanimage -L'...
> device `hpaio:/usb/Photosmart_C4200_series?serial=0' is a Hewlett-Packard 
> Photosmart_C4200_series all-in-one
>
>
> ---------------------
> | PYTHON EXTENSIONS |
> ---------------------
>
> Checking 'cupsext' CUPS extension...
> OK, found.
>
> Checking 'pcardext' Photocard extension...
> OK, found.
>
> Checking 'hpmudext' I/O extension...
> OK, found.
>
> Checking 'scanext' SANE scanning extension...
> OK, found.
>
>
> -----------------
> | USB I/O SETUP |
> -----------------
>
>
> -----------
> | SUMMARY |
> -----------
>
> error: 14 errors and/or warnings.
>
> Please refer to the installation instructions at:
> http://hplip.sourceforge.net/install/index.html
>
>   
>> Out of curiosity what is the output of
>>
>> #sane-find-scanner
>>     
> I did not setup anything yet. But it can see the scanner:
> ~> sane-find-scanner
>
>   # sane-find-scanner will now attempt to detect your scanner. If the
>   # result is different from what you expected, first make sure your
>   # scanner is powered up and properly connected to your computer.
>
>   # No SCSI scanners found. If you expected something different, make sure 
> that
>   # you have loaded a kernel SCSI driver for your SCSI adapter.
>
> found USB scanner (vendor=0x03f0 [HP], product=0x5c11 [Photosmart C4200 
> series]) at libusb:/dev/usb3:/dev/ugen0
>   # Your USB scanner was (probably) detected. It may or may not be supported 
> by
>   # SANE. Try scanimage -L and read the backend's manpage.
>
>   # Not checking for parallel port scanners.
>
>   # Most Scanners connected to the parallel port or other proprietary ports
>   # can't be detected by this program.
> ~
>   
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>
>
>   