Anthony's drive issues.Re: ssh password delay

Bart Silverstrim bsilver at
Tue Mar 22 06:15:49 PST 2005

On Mar 22, 2005, at 5:46 AM, Ted Mittelstaedt wrote:

> That is also when I discovered how Microsoft gets away with telling the
> world that they will fix any problem that you call into their
> $250-and-incident
> tech support people.  If you present them with a problem they cannot
> figure out, they will just ask for dump after dump, over and over,
> until you get tired of it and go away.  Then they mark it down to the
> customer not wanting to pursue the ticket and pat themselves on the 
> back
> and claim this must mean it was never their fault to begin with.

We had a similar issue with a terminal server crashing periodically.  
Dump after dump sent to Dell and MS...each time they were baffled to 
the cause.

Turned out a particular application was causing it.  the users would 
have their terminal session "lock up", they'd restart their computer, 
log into a different server (or the same one, if it was restarted in 
time) and then keep going without telling people while we were 
scrambling to try diagnosing why the #@$! server restarted.

After the money spent and time wasted, we ended up solving the problem 
ourselves and Dell and MS closed the issue.

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