OT: Helpdesk/Call tracking software (now VERY off topic)

[Hornet]

On 7/20/05, Matt Juszczak <matt at atopia.net> wrote:
> While I'm here, anyone know something that can integrate with LDAP to
> pull customer info? Of course the tickets would be stored in MySQL,
> etc.... but a way to search for customers, etc. via ldap would be awesome

http://www.otrs.org

> 
> Philip Hallstrom wrote:
> 
> > Never used it, but RT always seems to get good praise...
> >
> > http://www.bestpractical.com/rt/
> >
> > On Thu, 21 Jul 2005, Cezar Fistik wrote:
> >
> >> Dear group,
> >>
> >> Sorry for OT, but I'm sure someone in this group can help me. I'm
> >> looking for an open source helpdesk/call tracking application for use
> >> in an ISP customer support dept. We need something that will allow us
> >> to register all incomming calls, to assign tasks to different
> >> admnis/engineers according to customer's problem, to be able to see
> >> the status of each opened issue and so on. Nothing unusual.
> >>
> >> I made a search and found a number of such applications, but there are
> >> so many...it wouldn't be possible to test all of them. So please just
> >> tell me what you are using and how would you rate it.
> >>
> >> Thank you very much.
> >> --
> >> Best regards,
> >> Cezar mailto:cezar at arax.md
> >>
> >>
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> 
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