OT: Helpdesk/Call tracking software (now VERY off topic)

Garrett Cooper youshi10 at u.washington.edu
Thu Jul 21 06:53:55 GMT 2005

Matt Juszczak wrote:

> While I'm here, anyone know something that can integrate with LDAP to 
> pull customer info? Of course the tickets would be stored in MySQL, 
> etc.... but a way to search for customers, etc. via ldap would be awesome
> Philip Hallstrom wrote:
>> Never used it, but RT always seems to get good praise...
>> http://www.bestpractical.com/rt/
>> On Thu, 21 Jul 2005, Cezar Fistik wrote:
>>> Dear group,
>>> Sorry for OT, but I'm sure someone in this group can help me. I'm
>>> looking for an open source helpdesk/call tracking application for use
>>> in an ISP customer support dept. We need something that will allow us
>>> to register all incomming calls, to assign tasks to different
>>> admnis/engineers according to customer's problem, to be able to see
>>> the status of each opened issue and so on. Nothing unusual.
>>> I made a search and found a number of such applications, but there are
>>> so many...it wouldn't be possible to test all of them. So please just
>>> tell me what you are using and how would you rate it.
>>> Thank you very much.
>>> -- 
>>> Best regards,
>>> Cezar mailto:cezar at arax.md
Uhm... LDAP info for customers...?! Why not just find a system, commit 
someone to modifying it, and then patch each release as necessary? 
Shouldn't be incredibly difficult for PHP/CGI based systems based on the 
fact that a lot of stuff LDAP related can be relayed through CGI at 
least, and I'm sure through PHP as well.

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