Secure Verification
Contact Us....
All account related queries
0845 3 000 000
If you need to call us from abroad or prefer not to use our 0845 number, you can also call us on +44 1733 347 007.
Calls may be monitored and recorded in case we need to check we have carried out your instructions correctly and to help us improve our quality of service.
Internet banking queries
Technical queries about the Internet Banking service
Call us on 0845 300 0116. We’re open 7am-10pm Mon – Fri, 8am-6pm Sat – Sun.
If you need to call us from abroad you can also call us on +44 2076 499 437.
Help & Support
What is a User ID?
This is the unique number you’ve been given to run your Internet Banking account. You will need both your user id and your password to log into your online account.
Why am I having trouble logging in?
It could be because you're trying to log in from a networked site (the office, for example). If so, please contact your Systems Administrator for help.
If you still have trouble, please call our helpdesk on 0845 3000 116 (or +44 207 649 9437 from outside the UK), Monday to Friday, 7:00am - 10:00pm; Saturday and Sunday, 8:00am - 6:00pm.
Textphone users who have a hearing or speech impairment can call us on 0845 300 2280 (+44 1733 347 515 from overseas).
How do I reset my password and/or memorable information?
First, go to the Internet Banking log in screen and click on the 'Forgotten your password?' link. You'll need to enter a few details. On the next screen you’ll be asked if you want to reset your password or reset both your password and memorable information. Select the option which applies to you.
If you choose to reset your password and/or memorable information, you’ll need to enter and confirm your new details and select a phone number for us to call you on. You’ll then receive a call from our automated system. Follow the instructions and your password and/or memorable information will be reset immediately.
I’m locked out of my account. What should I do?
You may need to reset your password. To do so, go to the Internet Banking log in screen, click on the 'Forgotten your password?' link, and follow the on-screen instructions.
If you’re still unable to access Internet Banking, please call our helpdesk on 0845 3000 116 (+44 207 649 9437 from overseas), between 7am-10pm from Monday to Friday, or between 8am-6pm at weekends and one of our customer service agents will be able to help you. Textphone users who have a hearing or speech impairment can call us on 0845 300 2280 (+44 173 3347 515 from overseas).
Are my security details case sensitive?
No, your security details, including your password and User ID, aren’t case sensitive.
