Senior Technical Support Engineer for Xythos Software, Inc.

[David King]

This is more on the line of "Open Source Jobs."

Official description below and at <http://www.xythos.com/home/xythos/ 
about/jobs_senior_tech_support_engineer.html>. You can contact me at  
dking at xythos.com if you're curious about the company, or our actual  
recruiter at recruit at xythos.com.

Xythos sells a document management system (a J2EE system), and is  
looking for a Senior Technical Support Engineer (we've also called it  
a "Level 3 Support Engineer"). Our current support team (5 people) is  
very talented but we don't have any that are incredibly familiar with  
Unix systems, so those problems end up going to development and IT.  
So we're looking for an engineer that is very familiar with Unix  
systems (especially Linux and/or Solaris, but most Unix skills are  
portable) to be a sort of "man/woman on the mountain" to handle the  
more complicated issues and to teach the other engineers along the  
way. A good candidate doesn't cry when hearing the words "file  
system", "load balancer", "/etc/fstab", "webdav", "database", or  
"super Solaris admin thingie whatchamajigger" (yes, pronounced that  
way), and has some experience with a mainstream RDBMS.

The position is in San Francisco, CA, USA, but we've interviewed one  
or two telecommuter candidates. I'm not the hiring manager (or  
involved in the hiring process at all except doing about 1/4 of the  
interviews), but I'm happy to tell you about the company and the  
product if you're curious.

--

Xythos is seeking a seasoned Technical Support Engineer to accept the  
challenge of working in an energetic environment, with cutting-edge  
technologies, to help deliver world-class, enterprise document  
management solutions.

Description
This position plays a key role in Xythos’ success by assisting  
customers' technical resources in  deploying and maintaining our  
software.  Responsibilities include assisting customers deploy and  
configure our products within their organization, answering technical  
questions related to the Xythos Enterprise Document Manager, Digital  
Locker and Xythos Drive technologies. Individual will provide second- 
level support and serve as second-level liaison between customers and  
Development/Quality Assurance Departments.

This will include troubleshooting customers’ environments and/or  
analyzing custom code and utilities which are developed using our  
WebFile Server APIs. The Senior Technical Support Engineer will also  
lead internal projects that benefit the organization. He will mentor  
junior members and will often be involved in highly critical customer  
situations. The Senior Technical Support Engineer will contribute to  
the development of future products and facilitate improvement of  
customer support processes.

Requirements
Skills and Knowledge:

4+ years of technical support experience with web-based applications.
Experience supporting servlet based applications a must.
Working knowledge of Java
Working knowledge of UNIX/LINUX
Working knowledge of WebDAV a plus.
Advanced understanding of networking technologies a plus
Hands on experience with relational databases
Advanced troubleshooting skills.
Strong verbal and written communication skills (Japanese speaking a  
plus)
Ability to be a self-starter in a dynamic environment.
Ability to be on-call 24X7 on a rotational basis
Academic:
The position requires a BS in Computer Science (or a related field),  
or equivalent industry experience.

Compensation
Competitive+, outstanding benefits package

Location
San Francisco-based

Department
Customer Support

Contact
recruit at xythos.com