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[enterprise at realvnc.com]

Thank you for your mail to enterprise @ realvnc.com

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If you are interested in purchasing support services, please use the form online at http://www.realvnc.com/support.html

If you are interested in purchasing development services, or wish to discuss licensing for commercial use, please visit http://www.realvnc.com/development.html 

If you are having trouble using VNC, or are looking for a feature or advice on how do achieve something, please try the following:

1. Take time to carefully read the documentation at http://www.realvnc.com/documentation.html. In particular, if you are a new user read http://www.realvnc.com/gettingstarted.html

2. Make sure you are using the latest version of VNC. You can check this by visiting http://www.realvnc.com/download.html

3. Make sure you have network connectivity between the computers you are trying to use VNC with. If "ping" does not work, then VNC will not!

4. Try searching the archives of the mailing list at http://www.realvnc.com/search.html . Nearly every question imaginable has come up here over the years, and most have been answered. 

5. Subscribe to the mailing list at http://www.realvnc.com/lists.html and ask your question there. Please use good netiquette, use a subject line and keep your query relevant to VNC. You should describe your problem as carefully as possible and state your client and server platforms. 

We receive a large number of email queries and are sorry but we are not able to give a personal reply to each one. 

Good luck

RealVNC