National Search for Director, Parent Services
Nancy Cook
nancy.cook at usa.childcareaware.org
Fri Jan 16 21:11:24 UTC 2015
Position Description
Department:National Programs
Position:Director, Parent Services
Reports To:SeniorChief, National Programs
Direct Reports:Parent Services Manager
Position Status:Full Time, Regular
Employment Status:Exempt
Summary of Position:The Director, Parent Services, contributes to the
mission of The National Association of Child Care Resource and Referral
Agencies (NACCRRA) by providing management, oversight and strategic
direction for the successful implementation of the Office of Child Care
funded, Cooperative Agreement. The intent of this grant is to provide a
National Child Care Consumer Education Referral Hotline and Website
providing consumer education information to help parents make informed
choices about child care. The Director will liaise with the Federal
Project Officer at the Office of Child Care, partner on timelines,
deliverables, quality, and strategy in fulfillment of the Grant. The
Director will have budget and oversight responsibility for the OCC
Grant, teaming with NACCRRA’s Finance and contract management
leads. The Director will have supervisory responsibilities for the
Parent Services Manager and the team of Consumer Education Specialists
in the performance of their daily duties. This position will also
perform additional functions assigned by the Senior Chief of National
Programs.
Position Duties and Responsibilities:
Provide direct supervision and consultation to ensure key
responsibilities and projects are completed and meet the needs,
standards and strategic objectives of the Office of Child Care.Serve as
the key player and Point of Contact on the Office of Child Care, Child
Care Aware Grant for Child Care Aware® of America.Provide
support and technical assistance to the Office of Child Care lending
perspectives that contribute to creative solutions to programmatic
questions; establish a close, collaborative working relationship with
the Office of Child Care Federal Project Officer, and provide timely
communications within Child Care Aware® of America on all
significant program developments.Develop, direct and monitor
implementation of program policies and procedures for effective service
delivery.Provide support, technical assistance and training to program
staff; coordinate and conduct regular staff meetings on program issues;
conduct annual evaluations; recruit new staff as needed; ensure
adherence with personnel policies.Prepare, distribute and maintain
records and reports, such as budgets, personnel records, and training
materials. Monitor documentation of client and program files.Assist
with the planning and creation of public relations materials.Establish
and maintain collaborative relationships and partnerships with other
agencies and organizations.Provide ongoing program management,
including reporting, evaluation/feedback, and continued
planning.Develop the CCA program proposal and annual budget
submission.Assure the delivery of high-quality client services.Market
the CCA program to all CCR&R organizations nationwide and the
general publicCoordinate the continued design, operation, update and
maintenance of a dynamic, searchable website.Assist with the
development of a new CCA Website.Compile appropriate data and prepare
reports.Coordinate and develop, as required, such special projects as
assigned by the Senior Chief of National Programs
Qualifications:
Experience in the design and operation of a website.Knowledge of and
experience with Child Care Quality Assurance Programs and the Quality
Rating and Improvement System (QRIS).Experience with Child Care
Resource and Referral agencies consumer education efforts.Expertise in
the design and operation of a call center.Knowledge and understanding
of the Child Care Development Block Grant Act of 2014 (Public Law
113-186) and its implications to include up-to-date information
regarding its implementation.A Bachelor’s degree or higher in
early childhood or related field and a minimum of 7 years of directly
related, progressive work experience in child care or related program
areas.Management experience and/or at least five (5) years of
demonstrated experience in a supervisory or managerial
capacity.Demonstrated experience in program development,
implementation, administration, and evaluation.Expertise in program
management and analyzing the delivery of quality services.Experience
managing government contracts, grants and other funding
sources.Extensive knowledge of strategic planning, program management
and performance management processes.Knowledge of resource management,
annual budget formulation and budget review.Knowledge of governmental,
grant administration and fundraising.
Skills:
Strong project management skills to manage complex and varied
projects.Strong facilitation and conflict resolution skills and the
ability to negotiate between diverse perspectives.Superior writing and
presentation skills demonstrated in authoring reports, presentations
and publications; ability to convey complex information and ideas to
all levels of management.Exceptional interpersonal skills to engage
stakeholders, potential partners and collaborators to work on projects
of mutual interest.Excellent computer skills and experience with the
Microsoft Office suite of products.
Abilities:
Ability to evaluate programmatic data, propose innovative solutions and
implement change.Ability to manage competing priorities under strict
deadlines while maintaining a high level of attention to detail in a
fast-paced environment.Ability to plan, direct, coordinate, evaluate
the work of professional and technical staff engaged in departmental
goals and objectives.Ability to work independently, to work in teams,
and to work well with individuals of varying backgrounds and skill
levels to achieve program goals.Ability to remain highly effective
under intense pressure.Strong ability to prioritize tasks, handle
multiple projects or responsibilities, and meet program deadlines.
If interested please go to our website at
www.naccrra.org/career-center/job-listing to apply. Closing date for
this position is 18 February 2015.
This position description summarizes the main duties and
responsibilities of the job. It neither prescribes nor restricts the
exact tasks that may be assigned to carry out these duties. This
position description is not meant to be an all/inclusive statement of
the duties and responsibilities of the position. This document should
not be construed in any way to represent a contract of employment.
Child Care Aware® of America reserves the right to review and
revise this document at any time.This position requires completion of a
satisfactory background check. Child Care Aware® of America is
an Equal Opportunity Employer / Drug-Free Workplace.
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